Amila Ishanthi Herath Mudiyanselage, Assistant banquet operation manager

Amila Ishanthi Herath Mudiyanselage

Assistant banquet operation manager

Radisson Blu hotel

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Hospitality Management
الخبرات
13 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 10 أشهر

Assistant banquet operation manager في Radisson Blu hotel
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ ديسمبر 2016

• Coordination, monitoring and execution of all banquet events.
• Managing the standards and procedures of the department.
• Coordinates the allocation of space for the banquet halls and meeting rooms.
• Controls and analyses quality levels of product and service, guest satisfaction and hygiene according to standards in an effort to ensure optimum performance.
• Developing new ideas for effective operation of events and caterings and control cost.
• Responsible for maintenance and cleanliness of all required equipment.
• Coordinates with the Purchasing Manager for orders relating to the Banqueting Department
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
• Conducts performance evaluations regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews as required
• Personally conducts training for Banquet colleagues as required

Assistant Service Manager في Dubai World Trade Center
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2013 إلى أكتوبر 2016

• Planning resources and manpower for all the events in MICE department.
• Plan and executing MICE related banquet events such as gala dinners, exhibitor parties, cocktail receptions, Meetings and etc.
• Preparing reports and admin work where necessary.
• Attending for meetings with client and organizers for confirmation and clarification of event requirements.
• Assist in internal weddings and outside catering events.
• Ensure to maintain productivity, quality, service, creativity and guest satisfaction of specific event activities.
• Ensure F&B outlet’s operation runs smoothly.
• Co-ordinates with different departments to ensure operation runs smoothly.
• Assigning weekly responsibility for all the managers in the department while preparing managers roster.
• Delegates and assign responsibilities to staff, Manage, counsel and train team to ensure maximization of productivity and Etc…
• Keeps abreast of the evolving market trends.
• Maintain overall outlet goals, budgeted financial results and objectives of the banquet.

• Monitor cost control and cost reduction measures on continues basis.
• Contribute in formulating targets of the annual budget for banquet.
• Ensure guest satisfaction with products and services in coordination with team.
• Point of sale system knowledge. (MICROS/ MEGA POS)

Restaurant Manager في Barcelos Flame Grilled Chicken
  • سنغافورة
  • ديسمبر 2009 إلى مارس 2013

• Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
• Resolve customer complaints about food quality or service.
• Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
• Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
• May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Schedule work hours for servers and kitchen staff.
• Monitor food preparation and methods.

الخلفية التعليمية

دبلوم, Hospitality Management
  • في School "D" Hospitality
  • سبتمبر 2009

Was Awarded for being class representative and achieving good results in class. Completed 6 months internship in Jones The grocer (Australian Cafe) in Singapore.

الثانوية العامة أو ما يعادلها, Commerce
  • في St/ Gabriel's Girls College
  • أبريل 2002

Majored in Commerce stream including Accounting, Economics and Business studies as subjects. Awarded for achieving best results in School in 2002.

Specialties & Skills

Graphic Design
Microsoft Office
Leadership
Communication
Time Management
Delegating responsibilities and staff managing
Cost Control
Front- & Back-of-House Operations
Customer Service
Problem Solving
Pay Roll

اللغات

الانجليزية
متمرّس
التاميلية
متوسط

التدريب و الشهادات

Internship (تدريب)
معهد التدريب:
Jones the Grocer, Singapore
تاريخ الدورة:
April 2009

الهوايات

  • Meeting people from all around the world
  • Learning New Things
  • Listening to Music