customer service and communications manager
Ibrahim alqurashi
مجموع سنوات الخبرة :9 years, 2 أشهر
Implementing strategies to create engaged and loyal customers.
• Taking ownership of customer issues and ensuring their resolution.
• Analyzing customer service statistics and compiling accurate reports.
• Establishing and refining service procedures, policies, and standards.
• Streamlining processes to optimize efficiency and service quality
Monitoring individual and team performance metrics and providing
constructive feedback.
• Implementing changes to enhance customer service delivery and maximize
productivity.
• Generating and analyzing reports on customer service performance and
trends.
• Proactively seeking feedback and implementing strategies to enhance the
customer experience.
استلام الفواتير وإدخالها في الايكسل شيت