أمين مدني

boutique Manager

Business Management:
 Manage the boutique in order to achieve sales objectives, store & Service KPI’s. Ensuring to spend most of the time
on the shop floor with sales team & client.
 Concur to the definition of action plans related to the mystery shopping and voice of the client results and ensure
their implementation.
 Sales growth in 2022 was 45% more than 2021 in the sales and Aftersales.
- Team Management:
 Constantly coach the sales team on how to deliver a unique and memorable shopping experience (customer focus,
storytelling, extraordinary service, selling skills & attitude).Observing the sales floor and providing feedback
accordingly.
 Constantly develop the team by observing them on the sales floor & providing feedback either on the spot & in
structured one to one meeting.
- Client Management:
 Be proactive in recruiting customers, promotion and creating events in order generate new business opportunities.
 Actively participate and involve sales teams in social events.
 Constantly nurture relationships with clients, in store and outside the store implementation client database activates
as per marking guidelines.
 Address client concerns/disputes/complains assuring that the client satisfaction is restored.
- Master of the House:
 Responsible for the good maintenance, the safe environment, the good functioning of the store as well as the
respect of product assortment and visual merchandising. Respect of excellent uniforms and grooming standards, and
supervise after sales services requests providing excellent and post service to the customer

Team Management & People Development.
 Is responsible for of the integration and training of new comers.
 Ensures the day-to-day management training, coaching and motivation of the boutique team.
 Ensures the day to day management of the care service team.
 Keep developing knowledge, enhancing the personal skills of sales staff and maintain a high ability of challenging &
achieving.
 Plan & implement shop merchandising system according to Cartier style, so as to maximize sales, customer
satisfaction, appearance and image.
 Assists the boutique manager to make a diagnosis based on a solid performance analysis, review of competencies
and environment to define action plans to achieve maison, boutique and category sales targets.
 Lead the implementation and monitoring of the action plans.

12 Certificates of brand & products knowledge.
 Support the flow of boutique traffic and daily management.
 Assist with merchandising and overall display maintenance of the boutique.
 Assist with inventory control processes (Daily/week/monthly counts and stock movements) to ensure a successful
annual inventory

- I got the certificate for the employee pf the month.
- I got the certificate for the special employee of the month.

My dutes were:
1- Managing staff annual vacation.
2- Solving customer prtblems and finding solutions.
3- Managing daily, weekly, and monthly reports.
4- Being on standby.
5- Motivating staff.
6- Managing payroll.
7- Management reporting
8- Managing staff work shedule.