Systems / Business Analyst
Dubai Financial Market
Total years of experience :16 years, 8 Months
Work as part of the web team to enhance eServices
SharePoint Consultant - Supervise SharePoint deployment - Import new solution packages - Support users in day to day usage of SharePoint features - Provide SharePoint end user training - Create new sites and upload user content - Support communication department in managing internet and intranet site - Utilize SharePoint BI and EDM features for the client requirements SharePoint Admin - Maintain 5 SharePoint farms with total 16 server - Support vendors in SharePoint deployments - Monitors web application health and resources - Patch servers and SharePoint with latest updates - Ensure availability and security Application Admin - Support non SharePoint based applications - Manage web servers including IIS and Apache - Provide access control and permissions - Patch servers and deploy latest updates - Monitors web application health and resources Application Support - Work as part of helpdesk team to resolve user issues - Resolve applications level 2 issues - Maintain Client SLA - Provide application support reports Project Coordinator - Contact vendors for quotation - Support client in creating RFP - Support client in technical evaluation - Follow-up with related Invoices - Act as a single point of contract to vendor - Supervise solution deployment - Follow-up project plans and report progress - Provide consultation to venders to resolve project issue - Solution user testing and snag list follow-up SQL Server Database Admin - Manage 5 SQL Instances including 8 Servers - Backup and Restore - Resolve SQL Server related issues - Support vendors in existing and new projects - Patch servers and deploy latest updates - Monitors health and resources - Provide access control and permissions - Consolidate SQL deployment to optimize client resources - DBA for client SQL server instances - Check and report SQL Server security and health - Redesign SQL Server and implement the new design - Support application and SharePoint team - Maintain backup schedule for all instances - Optimize resources and storage requirements - Provide remote SQL Server support when required BI Developer - Build full composite SharePoint solutions for the client : Invoice Tracking, Online Tender, Procurement System, General Services Forms, Shorek, … - Provide dynamic data reports for department director - Provide SQL data report - Develop workflows using SPW and K2 Business Analyst - Provide require business application reports to business - Add analysis and charts as per requirements - Provide drill down reports when needed - Gather business requirement for new application development - Analysis requirement and provide new suggestions - Provide documentation and forms - Attend meeting in Client behalf - Provide requested business reports - Analyst business data and provide detailed reports as requested - Provide routine business reports on weekly, monthly, … basis - Attend meeting related to business performance and efficiency - Ad-hoc tasks and reports as per business request Project Manager - Manage EPM server and support PMO team - Manage several project plans for IT and business - Create plans and support team members - Provide weekly project reports - Follow-up on project progress and estimate delay - Coordinate between business and IT department - Follow-up and help close current project with business - Gather project scope for new project - Plan and supervise execution of corrective plan - Coordinate with ISO project manager - Attend business meetings for the project - Manage support contract - Coordinate with business to plan and lead 5 new LIMS development projects Application Support Lead - Support application team members to resolve issue - Manage team tasks and report to acting IT manager - Supervise support team - Provide performance reports - Maintain SLA and tickets priority - Configure and manage helpdesk system
o Updating and managing company online media including website, brands micro sites, Facebook pages, YouTube and twitter. o Monitoring and optimizing traffic using Google analytics and SEO. o Enhancing site compatibility and adding support for html5 o Improving support for Mobile devices and adding special content for IOS and BB. o Creating weekly, monthly and yearly report of the site usage and visitors or as requested. o Collecting and Analyzing company requirement and needs for SharePoint proposed solutions. o Implementing company intranet with completely redesigned SharePoint interface. o Managing and Administrating the SharePoint environment including server and user level support. o Providing SharePoint training.
o System Administrator managing company local network.
o Administrating and implementing a virtualized environment with Hyper-V R2.
o Administrating and Implementing SharePoint 2007, 2010 internally in a virtualized Environment.
o Administrating SQL Server 2005, 2008R2 for company systems.
o Web Admin for the web server IIS6, IIS7 and ISA 2004.
o Web Developer for the Institute and partners web sites.
o Official trainer for Microsoft Products including: Microsoft SharePoint, SQL Server, Hyper-V and Visual Studio.
Oracle Forms and Reports Trainee
Microsoft Word Certified 2003 Expert Microsoft PowerPoint 2003 Certified Specialist Microsoft Office Outlook 2007 Certified Specialist
GPA 3.54 / 4.00