Process Associate
IBM
مجموع سنوات الخبرة :4 years, 2 أشهر
Part of profit making center
Even though I was performing same function and duties as previous organization (EY), we were carrying out all these functions for internal employees which made us a coast center.
In IBM, we are categorized into revenue generating center since we are serving for External clients.
Received more hands on experience with various training modules which were directly focused in enhancing Client Services.
Handled end to end Administrative work for trainings for Service lines such as Assurance, TAX, TAS and CBS.
Skilled professional with around 7 years of work experience in Learning and Development sector with three organizations, two being renowned organizations (IBM, EY), with deep understanding and Experience in Leraning tool such as Success Factor, Service Now, MS Teams, WebEx and other Virtual platforms. Looking forward to have a career with enough challenges, prospects to grow and chances to prove myself to be a value addition by contributing to the development of the organization.
Designation ‑ Process Associate (Learning Admin)
Ernst & Young, Kochi
Supported HR transactions and associated administration, Reporting, Data administration and Supporting technology for clients from US, Germany, Switzerland, Austria, India, Poland, Philippines, Argentina and China.
Having Exposure of working in different regions and clients across world.
Sound knowledge in tools such as Success Factors, Badges queries, Service Now and ABC.
Could effectively handle high Volume with full commitment.
Given Process training to newly joined team members.
Handled Customer queries and provided admin support for various region trainings.
Involved in preparing daily assignment reports, weekly volume reports of team and client.
Trained Chat functionality to 25 US region team members.
Received Learning Badge for Curiosity and Cloud.
Excel knowledge and skills were improvised by handling various trackers and reports.
Follows through on commitments and take responsibilities for results; effectively prioritizes assignments.
Received several E‑card from EY Appreciate from Clients.
Awarded with Highest Performing Team and Spot Award in 2020, 2021.
Received Learning Badge for Curiosity and Cloud.
Associate
Ernst & Young, Kochi
Learnt to create Service Now tickets for team and self.
Learnt reports such as Service Now and LAS.
Always strived to achieve target within timeframe.
Delivery of Compliance reports for all Performance Management and Development Process Milestones (Goal setting, mid‑year & year‑end review process)
Consolidation and analysis of various reports based on request from business.
Started handling calls with clients which helped me to increase my confidence level.
Trained New Joiners in Team.
Virtual Learning Team (Global) : Actively participate and completed the performance management and development plan activities. Functioned as Virtual Producer Hosting sessions via WebEx and MS teams platforms for Global clients.
Currently pursuing MBA from Bharathiar University, Coimbatore, Kerala, India
Currently pursuing MBA in HR from Bharathiar University, Coimbatore, India.