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Amine Chehadeh, Operations Manager

Amine Chehadeh

Operations Manager·Valletta Facility Management Hospitality & Cleaning Services

Qatar

Bachelor's degree, "Information Technology"

Work experience

Total years of experience: 17 years, 8 months

Operations Manager

September 2023 - August 2025

Valletta Facility Management Hospitality & Cleaning Services

Doha, Qatar

September 2023 - August 2025

• Manage and support daily operations across multiple departments.
• Oversee daily soft services operations such as housekeeping, cleaning, pest control, landscaping, waste management, security, and front-of-house services.
• Oversee preventive and corrective maintenance of critical systems (HVAC, power, water, clean rooms, launch support equipment).
• Ensure service delivery meets contractual agreements, quality standards, and client expectations.
• Lead, train, and motivate teams at all levels; foster a high-performance culture.
• Manage and supervise in-house teams and outsourced vendors.
• Handle P&L responsibilities, budgeting, forecasting, and ensuring cost control and profitability.
• Implement and enforce safety, hygiene, and environmental policies.
• Maintain strong client’s engagement, manage feedback, and drive customer satisfaction.
• Monitor KPIs, analyse performance data, and report to senior leadership.
• Ensure smooth communication and coordination among various locations and departments.
• Collaborate with the executive team to define the company’s vision and long-term plans.
• Oversee all aspects of facility management operations, ensuring efficiency, effectiveness, and compliance with regulations and standards.
• Manage, review and negotiate contracts with clients, vendors and contractors.
• Conduct regular inspections to ensure quality, safety, and adherence to standards.
• Use CRM to manage and follow up with clients and potential leads.
• Provide strong leadership and guidance to department heads and staff.
• Promote a positive and inclusive work environment.
• Ensure that all operations comply with relevant Qatar laws, regulations, and safety standards.
• Implement and monitor risk management protocols to mitigate potential hazards.
• Address and resolve complex issues related to daily operations.

Company industry:
Facilities & Property Management
Job role:
Management

Operations Manager

January 2020 - August 2023

Sawa Trading & FAcilities Management

Doha, Qatar

January 2020 - August 2023

• Assist in the Recruitment of manpower to build a strong and professional team.
• Supervises administrative services skilled and technical/support staff. Hires, evaluates, trains, disciplines, and recommends dismissal of staff as necessary.
• Manage drivers so they adhere to strict schedules
• Develop efficient driver’s schedules to maximize profit
• Find ways to cut costs and maximize profits
• Develop strategies for greater fuel efficiency
• Maintain detailed records of vehicle servicing and inspection
• Comply with Qatar’s Traffic Department of Transport laws and regulations
• Schedule regular vehicle maintenance to ensure operational efficiency
• Ensure strict servicing and maintenance times to minimize downtime and maintain
schedules
• Monitor employee’s behaviour and ensuring a high level of customer service.
• Analyse data to increase business operational efficiency
• Utilize GPS systems to monitor drivers and track vehicles
• Manage the planning and execution of Trucks & Excavators work process at sites
• Follow up vessels and import of material in addition to MOE Documentation for Clearance and release of material
• Purchase and Maintain Vehicles for Transportation & delivery of Material
• Decide whether to Buy or Lease Vehicles / Equipment depending on Project Duration and Capacity.
• Ensure that each department delivers a consistently high standard of service.
• Find ways to cut costs and maximize profits.
• Be responsible for all day-to-day queries, complaints or problems that arise.
• Follow up with Procurement and store departments and control necessary supplies available on time.
• Monitors and oversees the work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.
• Maintain detailed records of vehicle servicing and inspection.
• Comply with Qatar’s Labour Law.
• Monitor employee’s behaviour and ensuring a high level of customer service.
• Analyse data to increase business operational efficiency.
• Establish and maintain standards for staff performance.
• Promote and maintain the highest standards of health, safety, and environmental management.
• Check the prepared monthly progress reports for projects for monthly billing to
determine with the clients the amount of monthly payment/certificate and the amount of collection.
• Check and monitor the projects revenue cost, actual progress, variations,
estimation to complete and operate the required coordination with the financial
department.

Company industry:
Facilities & Property Management
Job role:
Management

Sales & Operations Manager

November 2014 - December 2019

Gulf Rocks Co. W.L.L (Aamal Company Q.S.C)

Doha, Qatar

November 2014 - December 2019

• Lead, Manage, and motivate the sales team.
• Manage the planning and execution of day-by-day work process.
• Put yearly and Monthly Business plans to increase the sales revenue and reach -
exceed monthly and yearly target.
• Build a strong customer service relation and assure to offer high quality of services.
• Operate and follow up the required correspondence to protect the company rights and coordinate with Legal Department for all legal matters.

Company industry:
Mining & Quarrying
Job role:
Management

Sales & Operations Manager

January 2008 - October 2014

Hydro Platform Qatar W.L.L. Part of Al Jaber Group

Doha, Qatar

January 2008 - October 2014

• Developing excellent on-going relationships with clients.
• Lead, manage and motivate the sales team, providing mentoring and training resulting in improved sales and after sales performance.
• Liaise closely with customers to establish requirements, creating and presenting proposals and driving deals through to completion.
• Prepare and arrange quotations, and contracts.
• Follow up Target achievement and daily work progress.

Company industry:
Trading & Commodity Trading
Job role:
Management

Education

"State University of New York"

July 2007

July 2007

Bachelor's degree, "Information Technology"

United States

Graduation Project : ERC- Elevator Remote control Elevator used for security buildings, can be controlled remotely with the authorized persons.
View attachment

Skills

Procurement
Expert
Procurement
Expert
Supply Chain
Expert
Supply Chain
Expert
Logistics Management
Expert
Logistics Management
Expert
General Management
Expert
General Management
Expert
Operations Management
Expert
Operations Management
Expert
OPERATIONS
Expert
OPERATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
TEAMWORK
Expert
TEAMWORK
Expert
MARKET TREND
Intermediate
MARKET TREND
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
BUSINESS PLANNING
Expert
BUSINESS PLANNING
Expert
BILLING
Expert
BILLING
Expert
BUDGETING
Expert
BUDGETING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
logistics
Expert
logistics
Expert
Strategic planning
Expert
Strategic planning
Expert
Problem solving
Expert
Problem solving
Expert
Microsoft Excell
Expert
Microsoft Excell
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
ERP System
Expert
ERP System
Expert
CRM
Expert
CRM
Expert
Leadership
Expert
Leadership
Expert
Cost cutting
Expert
Cost cutting
Expert
Negotiation
Expert
Negotiation
Expert
Supply Chain
Expert
Supply Chain
Expert
Technical understanding
Expert
Technical understanding
Expert
Time Management
Expert
Time Management
Expert
C++
Expert
C++
Expert
SQL
Expert
SQL
Expert
HTML
Expert
HTML
Expert
AutoCAD
Expert
AutoCAD
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
ISO: 45001:2018 Occupational Health & Safety Management System
ISO: 14001:2015 Environmental Management System
ISO: 9001:2015 Quality Management System Awareness & Internal Audit Training
Cisco CCNA certified.

Training
ISO 9001:2015 Quality Management system awareness and internal auditor training
Qatar Quality Plus
Apr 2016
Show credentials

Recommendations

Syed Faran Mustafa

Sep 2020

Sep 2020

Senior AccountantColleague

Mr.Amin was working as Sales and Operation Manager in Gulf Rocks. He has been a very enthusiastic and dedicated colleague I have worked.

Hobbies and interests

body building