Customer service and logistics manager ( Morocco & Tunisia)
Glaxosmithkline
مجموع سنوات الخبرة :13 years, 4 أشهر
- Optimizing Demand and supply dynamics to generate agreed business plan and influencing cross functional levels within the Sales and operations (S&OP) process.
- Operational planning for more than 600 SKUs (Omo, Skip, Jif, Knorr, Alsa, Maizena...)
- Event planning and market intelligence jointly with Customer marketing, Trade customer marketing, finance and Sales teams.
- Evaluate risks and opportunities based on costed scenarios.
TRANSIT AND CLEARANCE:
- Managing a team of 3 transit leaders (Import / Export / Document flows)
- Managing 2 forwarders (1 forwarder for Raw material, 1 forwarder for Imported finished goods)
- Define responsibilities within the team, and manage the interactions with other services such as supply planning, material planners, procurement, finance, insurance
DISTRIBUTION:
- Managing a team of 2 transportation leaders, 8 vans drivers
- Managing 3 service providers (sp); 2sp for Full truck loads and 1sp for parcel services
- KPIs implementation to improve service and costs (Reduction of late deliveries by half)
LOGISTICS: .
- Manage a team of 2 Warehouse leaders (inbound and outbound leaders)
- Managing a 3PL company for logistics operations (60 persons, 15 forklifts)
- leading Safety aspects; 0 LTA. Leading TPM program across key distributors
PROCUREMENT: - Warehouse upgrade 2 m€; lightening, roof, docks, racking, reflooring, forklifts procurement (ongoing)
- Transportation tendering; selecting bidders, negotiating & selecting appropriate transporters, 0, 5m€ saving
- Clearance & marine transportation; selecting and contracting shipping companies and brokers
PROJECTS
- Layout optimization by +20% capacity
- Parcel service optimization, loadability optimization
- Implementation of Dupont safety program across Maghreb
AGORA DISTRIBUTION: Transportation optimization, 0, 5m€ saving.
Data collection, cost breakdown per region and per expedition, routes optimization, identification of technical levers, cost benchmark, launch of a transportation tender.
DAMART - CEVIMOD: Transporter's monitoring, and KPIs follow up 0, 3m€ saving.
Key performance indicators analysis, conflict management between costumers and transporters, launch of transportation tenders.
PEPSICO, France: upgrade Information tools and modules to coordinate a Food production plan effectively.
NESTLÉ WATERS, France: Implement labors and capacity planning model for a production plant.
GROUPE OCP, Maroc: Bottom-up risk assessment of OCP's production units, implement a risk monitoring model for the OCP purchasing department (2 000 suppliers, 3 000 m€ spent)
Conduct Master scheduling and rough cut capacity planning for a production plant. (ProtelosR and Daflon 500R)
Design and lead the implementation of a production planning tool for 4 plants (capacity 600millions box/year)
Activities and Societies: This study program has been designed to provide all participants with the know-how, the competence and confidence necessary for the planning and implementation of logistical and supply chain projects at the strategic as well as the operational levels.
Activities and Societies: Engineering degree in design and conduct of industrial material processing such as chemical manufacturing semi-finished and finished Treatment Processes and Packaging Products.