senior sales
Burberry
Total years of experience :11 years, 4 Months
• Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Help customer to make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Keeps costumers informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contribute to team effort by accomplishing related results as needed by advanced sales techniques and product knowledge
• Maintain standard of visual merchandising housekeeping in term of cleanness, display and stock rotation
• Participate in pricing and inventory
• Release uses of TV and Internet by favoring the hospitality, consulting, service and support of our customers.
• managing the daily running of the call centre; Answer inbound calls as well as assist customers who have specific inquiries
• Effective technical assistance throughout the call to provide the best customer service
• provide full assistance to the team to improve service quality and to achieve the objectives
• Propose solutions within the team to provide the best customer satisfaction
• Provided administrative assistance to the team (scanning, printing, documents filling)
• Received telephone calls
• Provided information by answering questions and requests.
• Maintained employee database records
• Maintained attendance of employees
• Any other instruction from my supervisor
• managed the daily running of the call centre; Answer inbound calls as well as assist customers who have specific inquiries
• liaised with supervisors, team leaders to gather information and resolve issues
• Responsible for new customers account opening and services cross selling.
• Facilitated, solved, interacted and provided a high level of customer service that would exceed customer
• Managed the customer relationship, resolving calls in an efficient and timely manner.
• Greeted customer in a courteous, friendly and professional way.
• Suggested sales to customers by introducing our products (especially new products).
• Supervised recording of daily transactions in sales, review inventories on weekly and monthly basis