Service & Operations Manager
Motor Werks
مجموع سنوات الخبرة :20 years, 7 أشهر
Managing overall business operations of the division and recommend improved course of action where needed.
Devoting significant time in planning, strategizing, implementing the whole servicing process.
Specializing in the refinement of German, European and other premium vehicles along with other historic automobiles.
Providing dealer class refinement and repairs of High-quality and value automobiles.
Expert repairs of classic Porsches and other high-end vehicles, conducting minor jobs to major overhauls.
Participating in the development of advertising, marketing and promotional offers.
Increasing car count by maintaining excellent CSI levels.
Focusing on customer retention by building relationship.
Planning, directing and organizing and managing subordinate staff members to ensure work is completed and consistent with the company's standards.
Catering and serving to the requests of VIP’s and employees within the organization and worldwide.
Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and employees service objectives.
Managing drivers so they adhere to strict schedules.
Maintaining detailed records of vehicle servicing, maintenance and inspection to ensure operational efficiency.
Complying with transportation-related policies, as well as safety rules, and government regulations.
Promoting safe work activities by conducting safety audits, and attending company safety meetings, while arranging regular safety and defensive driving courses for the drivers.
Procurement of vehicles as and when required.
Over achieved targets each month and increased revenue by 30%.
Heading the automotive service division (approx 50 staff) to accommodate all Mitsubishi & MG vehicles.
Reportees: Assistant Managers, Supervisors, Service engineers, Team leaders, Warranty clerk, Service advisors, Quality testers, Technicians.
Ensuring Profitability, Maximum utilization, high efficiency throughout the 3 service departments.
Reviewing pricing policies and labor rates for Retail, Internal clients and Warranty or Recall jobs.
Monitor warranty claims and trend, staff training and development and ensuring proper PR related issues are published on periodical basis.
Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining objectives, keeping records while maintaining high level of CSI.
Analyzing and developing plans/procedures/KPI for the department and monitor progress toward achieving targeted goals in the areas of excellent service and profitability.
Systematic approach to successfully achieve the desired goals of an individual or team through assessment; and examine and evaluate employee’s work behavior by comparing it with preset standards through PP & PA.
Examining and inspecting customer vehicles for additional jobs and getting approvals for additional revenue.
Effectively responding to the most sensitive inquires to provide technical assistance or complaints to maintain customer satisfaction and retention.
Control on repeat jobs and keep them to the minimum by providing timely repairs while ensuring quality service.
Providing aftersales report to the management.
Responding and providing the best solution to customer complaints and errors through KAPA.
Heading the automotive after sales division; PDI, service, maintenance, spare parts, body shop/Work shop, vehicle leasing, warranty, claims, insurance and principle dealing for Almerbati group (Authorized dealer for ZOTYE, GAC Go now & KENBO).
Responsible for job allocation and job flow in the division including job scheduling and labor allocation for day to day operations.
Providing technical advice and support on key projects and other areas of the business as required.
Identifying client’s needs and explain/demonstrate services to them, which may involve technical descriptions of products and the way they may be used.
Systematically approach to successfully achieve the desired goals of an individual or team through assessment; and examine and evaluate employee’s work behavior by comparing it with preset standards through PP & PA.
Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining objectives, and keeping records.
To provide quality repair facilities in line with both the technical, dealership and customer requirements.
Dealing and communicating with the Principle regarding; warranty, claims, purchase of spare parts and components while assuring best prices in accordance to assigned budget.
Marketing & Advertisement (Brand, Vehicle & Services), Increase Market Share.
Analyzing and developing plans/procedures/KPI for the departments and monitor progress toward achieving targeted goals in the areas of excellent service and profitability.
Surveying collision/repair vehicles for proper assessment and assist in preparing quotations, approving LPO’s and Invoices.
Securing vehicle lease contracts while managing, monitoring, inspecting and maintaining the existing fleet.
Hiring, training, motivating and monitoring the performance of all staff and departments to ensure a smooth process while maintaining high level of CSI, Labor efficiency and productivity.
Directing the work activities of the multi franchised work shop/body shop employees, including their observance of deadlines and productivity levels, as well as maintaining the divisions KPI’s and promising quality standards. Increased revenue by 30% within the first month and 43% in total within a year by hiring and training technicians, swift parts procurement, effective job allotting and controlling cost; resulting in increased throughput of 500 vehicles per month.
Developing business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Directing the activities of body shop employees in performing repairs, including required parts availability, meeting time schedules and productivity levels and maintaining quality standards while providing a reasonable operating profit.
Maintained contact with all clients in the market area to ensure high levels of client satisfaction in sales and service while managing cash flow, inventory and vehicles to ensure efficient/cost effective operations. (Buying & Selling quality new and used auto parts and Vehicles
Effectively communicate with customers to determine their needs and wants, while analyzing customer details to check for eligibility as well as performing a credit history check with completely understanding of pricing and appraising of used vehicles. Achieving sales targets, contributing to the overall achievement of the team while ensuring that all policies and guidelines are consistently & strictly followed.