Global Sales Manager
Marriott International
Total years of experience :19 years, 5 Months
Responsibilities include:
• Meets assigned account and team revenue goals and KPIs.
• Generates, within existing account assignment opportunities for additional services or solutions and cross selling on the different products that we sell.
• Maintains and builds collaborative client relationships.
• Seeks for opportunities to offer innovative solutions.
• Generates opportunities for revenue growth within existing accounts in consistence with the strategic account initiatives.
• Insures compliance and prompt follow up and response to clients inquiries.
• Establishes communications with internal and external customers as necessary.
• Prepares quotations and proposals according to sales visits.
• Prepares sales report.
• Assess market segmentation.
• Identifies business SWOT Analysis.
• Addresses customer complaints or issues in coordination with respective required disciplines.
• Visits key accounts as needed and in conjunction with sales if required.
• Works effectively with the sales team to deliver clients expectations.
• Performs other duties up on request and as deemed necessary.
Responsibilities include:
• Coaching and mentoring the sales team
• Developing sales strategies, goals and plans with and for sales team.
• Reviewing sales and marketing information both historical and current.
• Visiting clients and promoting hotels facilities and updating them about new campaigns.
• Responsible for bookings, generating corporate contracts, issuing confirmations and follow up process with all MICE customers that are assigned
• Chase new potential leads for maximizing profits.
• Ensures that all lead requests are handled as per the policy and not exceeding the lead handing time frame policy.
• Ensures active follow up as per guest requirements.
• Responsible for arranging the exit meeting with the decision maker.
• Responsible for handling unexpected requests of the customer
• Responsible for coordinating problem solving and inquiries for all Meetings & Events participants.
• Maintain timely and responsive communication with all accounts and prospects.
• Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets .
• Yields all leads prior to the offer letter being sent out.
• Ensures that Sales system is well managed, maintained and updated as per company policy & standards
• Refers all unable to confirmed bookings so that they can be offered a sister property
• To fully comply with the hotels credit policy in obtaining pre payment or approved credit letters from clients.
• Complies with any reasonable requests made by the management to the best of ability.
• Ensures that the standards required by law and by Management are maintained at all times.
• Increased the production of assigned corporate
Responsibilities include:
• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability in full coordination with the GM.
• Prospect new clients for the events and wholesale distribution.
• Monitor the re-activation of old customers.
• Monitor the events on-site and supervise the team.
• Provide timely feedback to senior management regarding performance.
• Monitor competition on a regular basis.
• Create and conducts proposal presentations to prospects.
• Monitor the sales representative’s itinerary.
• Monitor the sales representative’s attainment of quality objectives.
• Prepare and maintain accurate records of all pricing, sales, and activity report (sales report).
Responsibilities include:
• Develops strategies to meet annual sales goals.
• Tracks daily sales and advance deposits.
• Prepares periodic sales report showing sales volume and potential sales for Banquet Sales Manager.
• Supervises all banquet events to include scheduling date and time for events, menus, pricing, staffing, signing and the deposit.
• Coordinate the planning and execution of all meetings, banquets and catering events.
• Responsible for bookings, confirmations, billings, generating proposals and contracts.
• Maintains and communicates event information calendar.
• Interfaces with other departments to ensure proper set up for successful coordination of events.
• Communicates with customers before, during and after event.
• Holds a database of contacts for repeat and future bookings.
• Solicits new and existing clients in order to meet budgetary sales expectations.
• Consistently demonstrates superior customer service skills and acts as a positive role model.
• Assists in drafting the sales budgets annually.
• Arranges special public relations events on and off premises.
• Created Themed Coffee breaks.
• Created Theme Nights packages.
Responsibilities include:
• Deliver excellent customer service, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Maintain personal knowledge by completing in-house training and workbooks.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team and head office.
Responsibilities include:
• Answer high volume of calls.
• File data & perform other routine clerical tasks.
• Order & maintain relevant office supplies.
• Establish & maintain effective working relationships.