Amir Dhillon

• Collaborate with software developers to identify technology requirements for new software builds,
leveraging findings to create automated, scripted processes.
• Test and validate automated processes to ensure the accuracy, security, and integrity of
automation solutions, with the goal of delivering solutions that seamlessly and safely integrate with
production environments.
◦ Advise software development teams regarding best courses of action for
achieving high-quality automated solutions and processes. Python, Gitlab, AWS S3, AWS DocumentDB, CI/CD, Terraform

• Develop software and processes that significantly accelerate software coding and deployment,
focusing on streamlining software integrations using automation.
• Collaborate with software developers to identify technology requirements for new software builds,
leveraging findings to create automated, scripted processes.
• Test and validate automated processes to ensure the accuracy, security, and integrity of
automation solutions, with the goal of delivering solutions that seamlessly and safely integrate with
production environments.
◦ Advise software development teams regarding best courses of action for
achieving high-quality automated solutions and processes. Fortify

• Coordinate IT support activities focused on handling user-reported issues with desktop and server
systems while also maintaining optimal uptimes of IT infrastructures.
• Manage the intake and handling of IT support tickets, maintaining the efficient diagnosis and
resolution of issues, including working with third-party vendors to quickly resolve hardware issues
according to established service-level agreements.
• Interface with IT and HR teams to define and respond to business requirements, driving the
configuration and deployment of technology platforms in alignment with business needs.
• Escalate advanced support tickets to appropriate IT teams, providing support to escalated cases
until full restoration of impacted services.

• Developed and deployed AI-enabled software on cloud-based platforms, creating solutions for
compiling data, scripting, form development, and system implementation.

• Worked as the global point-of-contact for Winshuttle SAP, collaborating with business and
technology stakeholders to strategically position SAP systems according to immediate and evolving
business needs.
◦ Identified business concerns by liaising with business operations teams, capability
partners, and IT project management teams to gain a strong understanding of business goals and
align systems to drive improved operational performance.
• Planned and completed system engineering activities according to best practices, while continually
ensuring that all platform engineering projects were delivered on time, within budgets.

• Advised researchers regarding available Census Bureau data products and collection methods,
helping research teams to expand their knowledge of data research options and tools, supporting
the development of data-driven solutions that inform policy decisions. H N O L O G I E S Python Programming, Statistics

• Analyzed tactical systems data to compile information and develop Python-based processes to
pre-process data for use in training a machine learning model. O O G I