Amir Samir

• Proficient in cross-functional collaboration to pinpoint opportunities for continuous improvements.
• Skilled in implementing vendor management strategies to improve efficiency and optimize the allocation
of resources.
• Expertise in the management and performance of operations across multiple countries, with a focus on
enhancing process improvement, fulfillment, and logistics optimization.

• Efficiently plan, organize, schedule, forecast, and coordinate tasks to ensure timely achievement of
schedules and business objectives.
• NPS 40, Pick Rate 120 and On-time delivery 93%. Oversee process performance, implementing strategic
measures to optimize productivity and enhance customer satisfaction.
• Introduced Lean Management principles, streamlining operations within the team and the broader
department.
• I conducted a comprehensive analysis of business needs and worked closely with product development
teams to design and implement system enhancements aligned with company objectives.

• Collaborating with senior leadership to make strategic decisions related to operational activities and the
establishment of organizational goals to increase sales with AED220 Average Order Value (AOV).
• Achieve 95% On-time delivery through devising and overseeing the daily operations of the business and
ensuring seamless functionality.
• Achieved a score of 35 in NPS and Pick rate of 85 units per hour by consistently assessing the effectiveness
of business processes in alignment with organizational objectives and implementing enhancements as
needed.
• Conducting comprehensive performance assessments by collecting, analyzing, and interpreting data and
key metrics to drive informed decision-making.

• Conduct preliminary analysis prior to project initiation, estimating scope, budget, and scheduling
requirements.
• Develop comprehensive project strategies, execute plans, and successfully deliver key objectives in
alignment with the overall mission and goals of the organization.
• Create integrated and detailed project charters, incorporating relevant constraints based on the projects
methodology.
• Increased on-time delivery from 85% to 93% through initiating and leading continuous improvement
projects that drive operations excellence.
• Formulate and implement long-term goals and objectives to ensure successful program outcomes.
• Oversee program office teams throughout the region, ensuring the efficient and effective execution of
operational programs.
• Devise and implement plans for multiple peak events each quarter, such as White Friday.
• Utilize analytics tools and various data sources to assess the impact of performance changes.
• Collaborate on short-term and long-term labor requirements based on forecasting.

• Expertise in the management and performance of operations across multiple countries, with a focus on enhancing process improvement, fulfillment, and logistics optimization.
• Proficient in cross-functional collaboration to pinpoint opportunities for continuous improvements.
• Skilled in implementing vendor management strategies to improve efficiency and optimize the allocation of resources contributing to 5% savings in 2023 staff cost.

• Manage a portfolio of technical, functional, and behavioral continuous improvement initiatives.
• Ensure operational effectiveness in delivering core training to thousands of participants each year.
• Monitor and advise on the performance of the quality management system.
• Mapping processes for first mile pickup, middle mile, and last mile operations.

• Integration of ERP system in UAE, KSA, EGY and Kuwait in fulfillment centers
• Contribution in migrating Sukar into ERP in Oct 2013.
• Overseeing and enhancing operational processes to drive increased productivity and eficiency.

• Integration of ERP system in UAE, KSA, EGY and Kuwait in fulfillment centers
• Contribution in migrating Sukar into ERP in Oct 2013.
• Overseeing and enhancing operational processes to drive increased productivity and efficiency.