Head of Fraud Risk Management
Ajman Bank
مجموع سنوات الخبرة :14 years, 11 أشهر
Reporting to Group CRO, guide and support in providing directions and management of Bank wide Risk Management activities.
Part of Senior Leadership team in an effective execution of Ajman Bank risk profile & governance.
Initiate and setup Fraud department structure and set up the department mission & vision.
Managing and maintaining an effective Fraud/ Operational/ BCM risk framework in line with regulatory guidelines and best practices.
Provide leadership, guidance in implementation of Fraud/ ORM tools like Self-Assessment exercise of their respective department /units.
Prepared Policy /Minimum Standard of tools and Incident Management.
Formation of Management of Risk (MRC) committee & its charter / Risk Assessment Criteria / SLAs.
Lead and directed risk management for enhancement of existing framework with our service partner.
Setup Fraud Risk department and hire resources to manage the fraud activities.
Coordinate and/or perform investigations of fraud, illegal or improper activities that could result in losses or claims against the Bank.
Oversee, coordinate and/or assist with the recovery of losses due to fraud, illegal or inappropriate activities.
Act as a liaison to local, state and federal law enforcement agencies regarding issues pertaining to fraud, illegal or inappropriate activities.
Handle the exchange of information (including terroristic information), obtains warrants for misdemeanour crimes and represents the Bank at various court appearances. Support Suspicious Activity Report (SAR) review and assist reporting to the Financial Crimes Reporting as required.
Keep informed of current laws, regulations, common practices and trends in the fraud/security investigation field.
Educate Associates on how to identify and react to potential or actual fraud or security violation situations by conducting periodical training classes with business specially branches.
Keep management informed of potentially controversial matters or those issues that could have far reaching implications thus helping to protect the public image.
Recommend new strategies to overcome Fraud.
Handle Information Security related matters for management approval and accesses.
Lead Fraud, Bribery and Corruption investigations across the Bank which includes staff and customer interviews, interrogations, collect evidences, analysis process and prepare fraud investigation reports.
Present and discuss Investigation findings with Management & Disciplinary Committee (DC).
Ensure proper and prompt implementation of agreed action plans.
Handling HR related investigations including employee misconducts and grievance cases.
Report Fraud incident to Central Bank and initiate recall requests with external parties.
Liaise with Legal departments and/or External lawyer to proceed with legal action.
Claim Fraud loses from insurance company whenever applicable.
Create and Maintain proper records for conducted investigations and prepare investigation reports to relevant internal and external stakeholders, as required.
Lead ad-hoc or special fraud and bribery reviews/investigations as directed by Senior Management or as directed by regulators.
Prepare Regulatory Fraud Framework across the Group and ensure compliance with implemented Anti-Fraud and Corruption international and local regulations.
Prepare department self-assessment which include identifying risks associated with implementing department activities, assessing controls, develop an appropriate action plan and ensure proper implementation within agreed target date.
Maintain MIS related to Fraud investigations and report it to management frequently including fraud trend, losses, recoveries, lesson learned and recommended enhancements.
Develop comprehensive policies & procedures relating to anti-Fraud, anti-Corruption and whistleblowing processes.
Contribute to the unit targeted budget by generating revenue through sales of cash management products and services.
Respond to specific RFP`s of customer with customized solutions and presentations.
Preparation of cash management products' brochures and other marketing/ training material in coordination with corporate communication department.
Analyzing cash solutions offered to clients and help in new products development.
Working closely with the Head of GTS during various phases of the all cash management products by being a part of project core team.
Working closely with relationship teams for marketing of GTS products.
Coordination with vendors, preparation of agreements understanding the process flow for each product as well calculating the risk.
•Responsible for Sales of Cash Management solutions to GB and governments clients in the region.
•Part of the regional / global team of PCM handling local / regional / global RFPs.
•Coordinating with different PCM offices around the globe to effectively sell Cash
•Management solutions to both existing and new clients.
•Marketing new clients with Relationship teams and determining the size of wallet of each
•Team and offering innovative solutions to clients.
•Seeking new customers while nurturing the existing relationships through product sales
•Leading wallet sizing exercise and monitoring performance of overall portfolio
•Leading implementation, service and product teams to deliver customer requirements
•Provide innovative consultation beyond customer expectations
•Regional Police Liaison and Investigation Manager
•Providing advice on legal and police matter
•Reviewing dispute and providing recommendation
•Recovering funds through legal process
•Recommending controls after each investigation to minimize risk to the bank.
•Handling sensitive and reputational risk cases.
•Ensuring legal related cases are reported as per bank policy.
•Handling internal and external investigation
•Recommending prevention procedure to minimize exposure.
•Applying analytical approach to avoid legal issue against bank
•Identifying trends and risk through historic cases.
•Working closely with Operational Risk, Credit Risk and branch operation for all kind of fraud risk enquiries.
•Initiating investigations internal and external for issues of fraud
•Assisting team with expediting police process procedures and public prosecutor
•Implementing security issue’s and ensuring risk is minimized
Utilizing resources to help recover bank loss
•Developing training modules and presentations to help raise fraud awareness
•Maintaining strict security information protection at all times.