Amir Irfan , Customer Service Representative

Amir Irfan

Customer Service Representative

Pan Emirates Home Furnishing LLc

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Business And Political Science
Experience
7 years, 10 Months

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Work Experience

Total years of experience :7 years, 10 Months

Customer Service Representative at Pan Emirates Home Furnishing LLc
  • United Arab Emirates - Sharjah
  • My current job since November 2019

As a customer service professional, I excel in handling after-sales complaints and queries related to logistics and e-commerce. I am skilled in effective communication, problem-solving, and relationship building to manage customer needs and exceed their expectations. My key strengths include:

*Handling complaints related to order tracking, delivery, and returns.
*Managing queries related to product information, pricing, and availability.
*Utilizing chat, call, and email support to provide efficient and timely resolution.
*Maintaining a positive and empathetic attitude towards customers.
*Dedicated to achieving customer satisfaction and building long-lasting relationships.
*Continuously seeking opportunities to learn and improve customer service skills.As a customer service professional, I excel in handling after-sales complaints and queries related to logistics and e-commerce. I am skilled in effective communication, problem-solving, and relationship building to manage customer needs and exceed their expectations. My key strengths include: *Handling complaints related to order tracking, delivery, and returns. *Managing queries related to product information, pricing, and availability. *Utilizing chat, call, and email support to provide efficient and timely resolution. *Maintaining a positive and empathetic attitude towards customers. *Dedicated to achieving customer satisfaction and building long-lasting relationships. *Continuously seeking opportunities to learn and improve customer service skills.

Skills: Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Relationship Building · Customer Service Management · Customer Loyalty · Problem Solving · Creative Problem Solving · Customer Support · Communication

Inbound Sales Representative at Lybrate
  • India - Delhi
  • May 2018 to June 2019

With 1.2 years of experience as an inbound sales professional in the health service industry, I am dedicated to delivering exceptional service to potential customers. I possess excellent communication skills, in-depth knowledge of health service products and services, and the ability to effectively sell and cross-sell to customers. My key strengths include:

*Understanding customer needs and preferences to offer relevant solutions.

*Providing prompt and accurate responses to customer inquiries.

*Maintaining a positive and empathetic attitude towards customers.

*Meeting or exceeding sales targets while delivering high-quality customer service.

*Building and maintaining positive relationships with customers.

*Identifying and pursuing opportunities for revenue growth.

*Continuously seeking opportunities to learn and improve sales skills, particularly in the context of health services. My experience has taught me to handle challenging situations with confidence and composure and to consistently deliver results.With 1.2 years of experience as an inbound sales professional in the health service industry, I am dedicated to delivering exceptional service to potential customers. I possess excellent communication skills, in-depth knowledge of health service products and services, and the ability to effectively sell and cross-sell to customers. My key strengths include: *Understanding customer needs and preferences to offer relevant solutions. *Providing prompt and accurate responses to customer inquiries. *Maintaining a positive and empathetic attitude towards customers. *Meeting or exceeding sales targets while delivering high-quality customer service. *Building and maintaining positive relationships with customers. *Identifying and pursuing opportunities for revenue growth. *Continuously seeking opportunities to learn and improve sales skills, particularly in the context of health services. My experience has taught me to handle challenging situations with confidence and composure and to consistently deliver results.

Skills: Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Creative Problem Solving · Customer Support · Communication

Senior Client Consultant at DA MILANO Leathers Pvt. Ltd
  • India - Delhi
  • April 2017 to May 2018

As a Senior Client Consultant in the luxury brand industry dealing in leather bags, shoes, and small accessories with 1-year experience, I specialize in providing exceptional service to clients. Along with my expertise in sales, I am also adept at managing cash and inventory, ensuring accurate record-keeping and smooth operations. My key strengths include:

*Building and maintaining positive relationships with clients.

*Understanding client needs and preferences to offer relevant solutions.

*Providing personalized product recommendations and styling advice.

*Meeting or exceeding sales targets while delivering high-quality customer service.

*Managing cash and inventory with accuracy and attention to detail.

*Handling customer complaints and inquiries with professionalism and efficiency.

*Continuously seeking opportunities to learn and improve sales and inventory management skills, particularly in the context of luxury leather goods. My experience has taught me to handle clients and inventory with care and attention and to consistently deliver results that exceed expectations.As a Senior Client Consultant in the luxury brand industry dealing in leather bags, shoes, and small accessories with 1-year experience, I specialize in providing exceptional service to clients. Along with my expertise in sales, I am also adept at managing cash and inventory, ensuring accurate record-keeping and smooth operations. My key strengths include: *Building and maintaining positive relationships with clients. *Understanding client needs and preferences to offer relevant solutions. *Providing personalized product recommendations and styling advice. *Meeting or exceeding sales targets while delivering high-quality customer service. *Managing cash and inventory with accuracy and attention to detail. *Handling customer complaints and inquiries with professionalism and efficiency. *Continuously seeking opportunities to learn and improve sales and inventory management skills, particularly in the context of luxury leather goods. My experience has taught me to handle clients and inventory with care and attention and to consistently deliver results that exceed expectations.


Skills: Inventory Control · Cash Handling · Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Creative Problem Solving · Customer Support · Communication · Sales · Customer Relationship Management (CRM) · Client ServicesSkills: Inventory Control · Cash Handling · Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Creative Problem Solving · Customer Support · Communication · Sales · Customer Relationship Management (CRM) · Client Services
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Senior Client Associate at MajorBrands.in
  • India - Delhi
  • March 2016 to April 2017

As a Senior Client Associate with 1-year of experience in footwear and womens bag sales, I have honed my skills in delivering exceptional customer service and achieving sales targets. Along with my expertise in sales, I have also been responsible for managing a team of 3 and maintaining stock inventory tracking. My key strengths include:

*Providing personalized product recommendations and styling advice to clients.

*Meeting or exceeding sales targets while delivering high-quality customer service.

*Managing and leading a team of 3 sales associates.

*Maintaining stock inventory tracking and ensuring accuracy.

*Collaborating with other departments to ensure smooth operations.

*Handling customer complaints and inquiries with professionalism and efficiency.

*Continuously seeking opportunities to learn and improve sales and management skills in the context of footwear and womens bag sales. My experience has taught me to be a strong leader, and team player and to consistently deliver results that exceed expectations.As a Senior Client Associate with 1-year of experience in footwear and womens bag sales, I have honed my skills in delivering exceptional customer service and achieving sales targets. Along with my expertise in sales, I have also been responsible for managing a team of 3 and maintaining stock inventory tracking. My key strengths include: *Providing personalized product recommendations and styling advice to clients. *Meeting or exceeding sales targets while delivering high-quality customer service. *Managing and leading a team of 3 sales associates. *Maintaining stock inventory tracking and ensuring accuracy. *Collaborating with other departments to ensure smooth operations. *Handling customer complaints and inquiries with professionalism and efficiency. *Continuously seeking opportunities to learn and improve sales and management skills in the context of footwear and womens bag sales. My experience has taught me to be a strong leader, and team player and to consistently deliver results that exceed expectations.



Skills: Inventory Control · Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Customer Loyalty · Creative Problem Solving · Customer Support · Communication · Sales · Aftersales · Marketing · Team Leadership · Management · TeamworkSkills: Inventory Control · Sales Management · Business Relationship Management · Feedback Control Systems · Customer Experience Management · Sales & Marketing · Customer Retention · Customer Loyalty · Creative Problem Solving · Customer Support · Communication · Sales · Aftersales · Marketing · Team Leadership · Management · Teamwork

Education

Bachelor's degree, Business And Political Science
  • at University of Delhi
  • June 2024

Completed Graduation in 2018

Specialties & Skills

Customer Loyalty
Customer Service
Customer Centricity
Customer Support
microsoft office

Languages

English
Native Speaker
Hindi
Native Speaker
Punjabi
Expert
Urdu
Native Speaker

Training and Certifications

Customer Assistance (Training)
Training Institute:
Pan Emirates home furnishing
Date Attended:
January 2021
Duration:
3 hours

Hobbies

  • Reading books, riding cycle and exploring new places.