Amir Mohamed

Senior Account Manager at Abou Ghaly Motors

• Egypt - Cairo
• My current job since September 2016

-Responsible for the workshops’ capacity planning and daily schedules.
-Managing all customer operations starting with setting appointments to after service follow-up.
-Issuing the right job cards and following up on them with the concerned workshops.
-Engaging with the customer and updating them with cost and delivery time.
Analyzing customer complaints, identifying the root causes and doing the necessary consultation.
-Developing the corrective actions needed to these complaints and reporting to the Service Manager.
 Measuring customer satisfaction periodically

Talent Program Engineer at Abou Ghaly Motors

• Egypt - Cairo
• My current job since March 2016

between After Sales Departments in CJDR and Subaru; Workshop, Reception, Spare Parts, online courses and class courses
Getting familiar with the logistical side of the company
Working SAP
Optimizing Subaru Workshop
Introducing a new department

Trainee at Baker Hughes

• Egypt
• to

Acquiring knowledge about Directional Drilling

Fixing and maintaining tools

Trainee at June 2014 Schlumberger Information Solutions

• Egypt
• to

internship at nd used a new software

• to

during

Trainee at Schlumberger

• Egypt
• to

Acquired more technical knowledge about more tools

Inspected various tools in the base

Trainee at 2013 Mercedes CNA

• Egypt
• to

Inspected the cars to determine their problems

Replaced one engine and 3 transmission systems

Fixed and maintained cars

Trainee at Schlumberger

• United Arab Emirates
• to

trainee engineer at 2012 M/LWD (Measuring/Logging While Drilling) and Directional Drilling Trainee, Schlumberger

• Egypt
• to

responsible for assembling and disassembling the tools needed for the job

Onsite trainee engineer, analyzed the data feedback from the well

Fixing and maintaining tools in the base