Senior Account Manager
Abou Ghaly Motors
مجموع سنوات الخبرة :8 years, 3 أشهر
-Responsible for the workshops’ capacity planning and daily schedules.
-Managing all customer operations starting with setting appointments to after service follow-up.
-Issuing the right job cards and following up on them with the concerned workshops.
-Engaging with the customer and updating them with cost and delivery time.
Analyzing customer complaints, identifying the root causes and doing the necessary consultation.
-Developing the corrective actions needed to these complaints and reporting to the Service Manager.
Measuring customer satisfaction periodically
between After Sales Departments in CJDR and Subaru; Workshop, Reception, Spare Parts, online courses and class courses
Getting familiar with the logistical side of the company
Working SAP
Optimizing Subaru Workshop
Introducing a new department
Acquiring knowledge about Directional Drilling
Fixing and maintaining tools
during
Acquired more technical knowledge about more tools
Inspected various tools in the base
Inspected the cars to determine their problems
Replaced one engine and 3 transmission systems
Fixed and maintained cars
responsible for assembling and disassembling the tools needed for the job
Onsite trainee engineer, analyzed the data feedback from the well
Fixing and maintaining tools in the base
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