technical support engineer
Raya contact center
Total years of experience :10 years, 4 Months
- Providing technical support over the phone to all IT users.
-Handling incoming incidents via the phone / e-mail promptly and effectively.
-Diagnosing and resolving a wide range of technical issues over the phone.
-Escalating calls and issues where necessary to senior managers & team leaders.
-Answering & responding to all calls & requests within agreed time scales.
-Provide troubleshooting and configuration support for client desktop andNetworking environment.
Soft skills (Communication & presentation skill-
CCNA Boot Camp ( Understanding Network Fundamentals -Security Fundamental)
-MCSA Windows Server 2012 (certified) (Microsoft Certified Systems Administrator) -
M20687- Configuring Windows 8 -
M20414- Implementing an Advanced Server Infrastructure-
Server Virtualization with Windows Server Hyper-V and System Center 74-409 (certified)
Microsoft Project
PMP( Project management Professional)
