Help Desk Specialist / IT Specialist
self study in IT
Total years of experience :10 years, 5 Months
studying online from MOOCS on (python, CCNA and MCSE 2012) and develop my skills
technical support for TEdata
Receiving incoming calls and providing technical support to ADSL problems. ADSL Troubleshooting and fixed line issue. Ensuring that all ADSL support calls and tickets are logged correctly. Responsible for wired and Wireless router configuration and troubleshooting
final project : Zero touch with SCCM
Explain: used it in how to deploy more than os on more than machine without any human actions but will do from system center configuration manger and how to manage it
Trainee on adminstrations microsoft servers 2012 and how mange CISCO routers and switches
can maintain compatibility for all parts of our network and solve problems, issues and situations reported by our customers.
Assigning configuration of authentication and authorization of directory services,
Maintaining network servers such as file servers, DC, VPN, gateways, and intrusion detection systems.
Administering servers, desktop computers, routers, switches, firewalls, assistants, software deployment, security updates, can programming applications by c# and sql
project graduation : smart optimization tool Explain: we do this software tool to help drive teste engineer and optimization engineer to detect mobile network (GSm,UMTS) problems and the solution for it and can apply this solution in tool on coverage network and what the effect of it ,this tool do by C# & SQL project grade : excellent
