أميرة شاكر

Senior Trainer for Children at School according to our program plan for 9 years:
Hold a first aid course.
Hold a course in international humanitarian law (IHL ).
Trained in safety and health project, Senior Trainer for 5 years & dealing with Syrian children.
Hold YABC Course( Youth As Behavior for change).
Hold the theater of the Red Crescent .
Participated in a training session to prepare volunteers in the field of psychological and social
support.
I got a course in communication skills.
Hold a Fundraising workshop.
Participated in the training workshop for the dissemination of standards and Sphere Humanitarian
Charter in responding to and preparing for disasters.
Member of the rapid intervention team in emergencies and disasters.
Member in National Disaster Response Team ( NDRT )
- Participated in the Mediterranean Youth Workshop in Spain 2013
" Youth promoting a culture of non-violence and peace ",
" YABC & Leadership Skills "
- Participated in International Mobilization And Preparation For Action Workshop from 10-14
August 2014 Tehran, Iran
( Member in IMPACT Team )
Physiological Support Trainer

Provides job candidates by screening, interviewing, and testing applicants;
notifying existing staff of internal opportunities; maintaining personnel records;
obtaining temporary staff from agencies.
Pays employees by calculating pay; distributing checks; maintaining records.
Administers student loan, medical insurance, savings bond, and disability
programs by advising employees of eligibility; providing application
information; helping with form completion; verifying submission; notifying
employees of approvals.
Helps organize staff travel (plane, train, bus, entertainment, etc.) by the most
effective costs/mean and, if required, coordinates drop-off at / pick-up from
airports, stations, etc.
Monitors unemployment claims by reviewing claims; substantiating
documentation; requesting legal counsel review.
Maintains human resources records by recording new hires, transfers,
terminations, changes in job classifications, merit increases; tracking vacation,
sick, and personal time.
Files and reports on relevant documents.
Orients new employees by providing orientation information packets; reviewing
company policies; gathering withholding and other payroll information;
explaining and obtaining signatures for benefit programs.
Documents human resources actions by completing forms, reports, logs, and
records.
Updates job knowledge by participating in educational opportunities; reading
professional publications.
Accomplishes human resources department and organization mission by
completing related results as needed.
Making Time sheet for the Employees
Making Invoice for Subcontractors and matching numbers for money `
Making RFP for purchasing For Office, Site and Managers Hotel need
Making RFP and request purchasing for the site material
Administrative work for all my company and managers

Owner for the Fourth Network ( 4G Telecom Egypt ) and my tasks is :
- Finished the required Headcount for Telecom Egypt : G1( 286 with all fulfillment +
G2 ( 226 with all fulfillment )+ G3 ( 200 with all fulfillment )+G4 (23 with all fulfillment
)+G5(110 )+G6(120)
- Allocation & Reporting for all headcount
- Interviews for all the headcount ( candidates & support functions )
-Reporting and analysis for the headcount
- Solving problems for the candidates in the training till the second day and receive
the on Time & finally the notification mail
- Coordinating the interviews and the TEST
- Hiring process for the whole hired employees

HR & Quality Assurance Section Head Including ( OD +Personal +Payroll
+Investigation +HRIS +Recruiting+ Employee Relation + COM& Ben+ Strategy
Management ) and my tasks was ( Job post - Screening - Making Interviews -
Recruiting -Attendance - Personal - HR Investigation - Payroll - Purchasing -
Auditing- Making System- Apply the COPC Measures - Making sure from applying
the COPC, QA matrix and Rules and Policy )
Quality Assurance Supervisor ( Supervise my team - Coaching - monitoring -
KPIS - Attendance - SLA - System - One to One Meetings- Reports - Analysis -
Making Sure from applying the Quality Matrix and Rules and policy )
Quality Assurance Specialist (Monitoring agents -Monitoring Calls & Social
Media & El Ezaby - Preparing Scripts - Quality Mapping - Coaching - Analysis -
Reports)
Social Media Manager Monitoring and managing all accounts
Account Manager ( Calling the Clients + Making a Plan for them + Arrange events
for their products +Strategy for the companies + Closing the deals +Follow up
+Financial Strategy )

Agent ( Customer Service )
Assist floor( Took the Esclations - Helping the new comers - Delivering the
information updatig )
Coaching Team leader ( Monitoring the new comers - Improve the quality for
the new comers - Reports for my team )

Provide Vodafone Egypt SME authorized with all required information related to
the company products and services with delighting them with a superior
customer service.
Applying FCR (First Call Resolution) concept for all customers inquires.
Follow up all customers related issues and provide timely feedback to Vodafone
Egypt SME authorized.
Supporting collection queue by handling collections inquires and bills
explanation.
Implement high quality standards of Customer Service for SME authorized
through exceeding all KPI’s threshold.

Making Interview for the new employees
Making Filing.
Sending & Reply e-mails.
Making Reports.
Organizing and maintaining files and records.
Planning and scheduling meetings and appointments.

Conduct the interview for the new employees
Divide the departments
provide training for the new comers
Preparing for the organization of conferences.
Interview candidates, and give them the necessary training.
Making travel and guest arrangements.