Publishing Editor
Hindawi Publishing Corporation
Total years of experience :12 years, 8 Months
• Recruited, selected and interviewed new employees for the Editorial Unit.
• Created the customer complaints tracking system.
• Handled the general inquiries of the main account of the company and help account of the on-line system.
• Managed the Commissioning Editors team who respond to the marketing campaigns.
• Prepared the Editorial Unit objectives and followed up the implementation and the results of every quarter of the year.
• Prepared the training and development plan of the staff in the Editorial unit with the HR.
• Recruited, selected and interviewed new employees for the Editorial Unit.
• Recruited, selected and interviewed new employees for the Editorial Unit.
• Managed an editorial team and followed up with them the editorial procedures and workflow.
• Coordinated with the customers, academics from all over the world, (authors, editors and reviewers) via email correspondences and responding to their inquiries.
• Facilitated that the review process of the articles is done within the scheduled time frame.
• Regulated that all the customers are following the editorial polices with no violations.