IRM /SWB Specialist
U.S Embassy
Total years of experience :12 years, 1 Months
• Handling American citizen Emergency cases after hours by phone.
• Transfer customers to the responsible section if he required.
• Help Egyptian customers which ask about how to apply for a visa?
• provide all required information about the Embassy employees if the customer or any employee asked.
• Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
• Accomplishes department and organization mission by completing related results as needed.
• Screening phone calls, enquiries and requests, and handling them.
• Meeting and greeting visitors at all levels of seniority
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
• Communicating courteously with customers by telephone, email and letters
• Keeping accurate records of discussions or correspondence with customers.
• Developing feedback or complaints procedures for customers to use.
• Handling customer inquires related to the Internet service If any customer facing Browsing issue, Slowness, Network problem and wireless issues I have to solve it till reach their satisfaction.
• If any customer asked about sales issue not related to our department help him by transfer the call to sales section.
• Train the new comers (on job training )As the last year I was acting as a peer mentor.
• monitoring the new comers calls and eveluate them.
• Maintains customer database by inputting customer profile and updates, preparing and distributing monthly reports.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, notifying managers and customers.
• Updates job knowledge by participating in educational opportunities.
• Screening phone calls, enquiries and requests, and handling them
• Meeting and greeting visitors at all levels of seniority
• Carrying out background research and presenting findings.
• Producing documents, briefing papers, reports and presentations.
• Communicating courteously with customers by telephone, email and letters
• Keeping accurate records of discussions or correspondence with customers.
• Developing feedback or complaints procedures for customers to use.
Faculty of arts Islamic archaeology section
Sanwya Amma degree