Customer service representative
Booking.com
Total years of experience :18 years, 5 Months
● Receive and perform phone calls to guests and partners.
● Answer callers queries and complaints and assure satisfaction at all times.
● Keep smooth communication with team leaders and managers and provide clear notes to
seniors.
● Follow guidelines and company rules regarding customers requests .
● Count on my soft skills to handle challenging calls and guarantee trust and satisfaction.
● Promoted within six months to be a senior specialist.
Takism kindergarten, Istanbul Turkey
courses: High school degree, graduated