Key Account Manager
Business Machines Company
Total des années d'expérience :19 years, 11 Mois
• Specifying company products to International Consultants and Architects
• Identifying and assessing a client’s critical needs.
• Identifying short and long term growth opportunities.
• Presenting business proposals to prospective clients
• Attending meetings with clients.
• Forecasting and tracking key account metrics.
• Keeping up to date with market trend and competitor activity.
• Collecting and communicating customer requirements to all necessary departments.
• Providing technical customer support as necessary.
• Conducting regular Business Reviews with customers and suppliers.
• Networking with business partners and customers.
• Monitoring the effectiveness of any marketing campaigns.
•Training on the product and the method of manufacturing during a visit to the factory within the country of origin.
•Training Colleagues in Sales Team on new products.
•Arranging “Hand On” training sessions for consultants - quality assurance purposes.
•Organizing training on materials’ workshops.
•Managing Consultants and Contractors technical queries through suppliers.
•Arranging for regular visits to consultants and designers.
•Make sure to specify company’s brands and agencies in all upcoming new projects.
•Write and update all brands technical data in consultant’s specification lists.
•Support consultants with technical recommendations for product adequacy.
•Introduce new agencies, products or releases to consultants with full technical description and presentation.
•Support Sales team in getting sold materials approved on sites by clearing any queries of supervision team (usually materials engineer on site)
•Study competitive products concerning price, quality, market share, advantages and disadvantages.
•Visit clients to demonstrate use of products, show samples and take orders.
•Arrange a schedule of visits to major potential buyers by contacting people and making appointments.
•Develop and update knowledge products and the products of the competitors.
•Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products and how they may be used
•Quote and negotiate prices and credit terms
•Report to employers on sales and provide feedback about the marketing of new or established products
•Carry out formal presentations of products using videos and other training aids.
•Attend promotional markets and organise product displays
•Plan and work towards meeting sales targets and budgets
•Undertake design project from concept to completion.
•Drawing sample sketches upon customers requests and design it using Adobe programs.
•Define project requirements and schedule during the “brief”
•Interpret and translate customer needs into rough plans
•Set costs and project fees according to budget
•Research and decide on materials and products sourcing
•Produce “sample” and “mood products”
•Supervise work progress
•Work closely with designers, decorators, architects and constructors.
•Dealing with enquiries from the public, the press, and related organization.
•Organizing promotional events such as, open days, exhibitions, tours and visits
•Speaking publicly at interviews, press conferences and presentations
•Providing clients with information about new promotional opportunities and current PR campaigns progress
•Liaising with clients, managerial and staff about budgets, timescales and objectives.