Technical Support Engineer
Motorola Solutions
Total des années d'expérience :11 years, 1 Mois
Providing 3rd line technical support to both internal and external customers via phone, email or on site on all variations of Motorola Solutions products.
Taking ownership of customer's problems and ensure that the customer's expectations are met.
Making sure to liaise between the engineering departments and external/internal customers coherently in written and spoken English.
Using technical support lab equipment to reproduce customer system configurations and resolve problems.
Managing any problem cases and/or queues that may be assigned to me.
From time to time, to visit customer sites in order to resolve those issues that cannot be resolved remotely.
Working with all areas of the business to deliver high quality customer support and solutions.
Participating in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed.
Maintaining Oracle based software in all municipalities over the country.
Oracle reports and forms based software.
• Website Design/CSS.
• HTML5.
• Php
• mySql.
• Managed six employees.
• Created a database for the shop of its customers, contact information, and their preferences.
• Developed statistics to increase both sales, and customer satisfaction.
Student Work: MA3BAR Lab (Open Source Lab), University of Balamand
• Managed the website ma3bar.org (using JOOMLA)
• Handled creation of memos, agendas, and minutes of meetings.
• Appointments scheduling.
• Installing software to customers.
• Customer care and service.
• Managing the network and working on site.
French Baccalaureate in Physics and Chemistry