محمد امير إلياس

Currently working as Director for Business Solutions & Delivery Dept. and accountable for the smooth operations of Service Delivery of B2B (Business to Business) and B2C (Business to Consumer) under one single umbrella.

Few of the Job highlights:

Customer Projects Revenue Assurance
Monthly Dashboards for Executive Management
B2B & B2C Service Delivery
IT Delivery
PMO (Project Management Office)
Business Performance Reviews with CEO
Mass Migration of Services to 4G/5G
Maintaining Stock against set Thresholds
Support to Sales & Pre-Sales
Business Plan - Projection for current year & Forecast for next years
Annual Operating Plan (AOP)
Business Support System (BSS) Contribution
Participations in Internal Audits
Documenting Processes & Procedures
Project Management System for PMO
“Qualitynet” re-branding to “solutions by stc”
Staff Objective Settings, Alignment & Cascading
Director-level Administration
Products Delivery in Response to COVID

My team includes:

4 × Manager (Direct Reporting)
4 × Supervisor
3 × Team Leaders
5 × Project Manager
1 × Projects Coordinator
6 × IT Engineer (Variety of Expertise)
3 × Telephony Engineer
4 × ICT Engineers - Low Voltage
8 × Field Engineer (Variety of Expertise)
13 × Technician (Variety of Expertise)