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Muhammad Amir Ilyas, Director, Service Delivery

Muhammad Amir Ilyas

Director, Service Delivery·solution by stc (Ex-Qualitynet)

Kuwait

Bachelor's degree, Computer Sciences

Work experience

Total years of experience: 28 years, 11 months

Director, Service Delivery

March 2020 - Present

solution by stc (Ex-Qualitynet)

Al Kuwait, Kuwait

March 2020 - Present

Currently working as Director for Business Solutions & Delivery Dept. and accountable for the smooth operations of Service Delivery of B2B (Business to Business) and B2C (Business to Consumer) under one single umbrella.

Few of the Job highlights:

Customer Projects Revenue Assurance
Monthly Dashboards for Executive Management
B2B & B2C Service Delivery
IT Delivery
PMO (Project Management Office)
Business Performance Reviews with CEO
Mass Migration of Services to 4G/5G
Maintaining Stock against set Thresholds
Support to Sales & Pre-Sales
Business Plan - Projection for current year & Forecast for next years
Annual Operating Plan (AOP)
Business Support System (BSS) Contribution
Participations in Internal Audits
Documenting Processes & Procedures
Project Management System for PMO
“Qualitynet” re-branding to “solutions by stc”
Staff Objective Settings, Alignment & Cascading
Director-level Administration
Products Delivery in Response to COVID

My team includes:

4 × Manager (Direct Reporting)
4 × Supervisor
3 × Team Leaders
5 × Project Manager
1 × Projects Coordinator
6 × IT Engineer (Variety of Expertise)
3 × Telephony Engineer
4 × ICT Engineers - Low Voltage
8 × Field Engineer (Variety of Expertise)
13 × Technician (Variety of Expertise)

Company industry:
Telecommunications
Job role:
Management

Senior Manager, Service Delivery

August 2019 - February 2020

solutions by stc (Ex-Qualitynet)

Al Kuwait, Kuwait

August 2019 - February 2020

Company industry:
Telecommunications
Job role:
Management

Manager, Service Delivery

January 2010 - August 2019

Qualitynet

Al Kuwait, Kuwait

January 2010 - August 2019

Company industry:
Telecommunications
Job role:
Management

Section Head, Network Development

June 2008 - December 2009

solutions by stc (Ex-Qualitynet)

Al Kuwait, Kuwait

June 2008 - December 2009

Company industry:
Telecommunications
Job role:
Information Technology

Design & Development Engineer

February 2002 - May 2008

solutions by stc (Ex-Qualitynet)

Al Kuwait, Kuwait

February 2002 - May 2008

Company industry:
Telecommunications
Job role:
Engineering

Technical Manager

September 2001 - January 2002

Komax Advanced Technology

Al Farawaniyah, Kuwait

September 2001 - January 2002

Company industry:
IT Services
Job role:
Management

IT Specialist

September 1999 - August 2001

Institute for Private Education

Hawali, Kuwait

September 1999 - August 2001

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Network Administrator

May 1997 - May 1999

National College of Computer Sciences

Lahore, Pakistan

May 1997 - May 1999

Company industry:
Primary, Prep, & Secondary School
Job role:
Engineering

Education

The National College affiliated with Punjab University

May 1999

May 1999

Bachelor's degree, Computer Sciences

Pakistan

GPA (point): 3.31 out of 4

GPA (point): 3.31 out of 4

Skills

Internet Data Security Data Centers
Expert
Internet Data Security Data Centers
Expert
Program and Project Managent
Expert
Program and Project Managent
Expert
Executive Management
Expert
Executive Management
Expert
Telecom Services
Expert
Telecom Services
Expert
Bid Process Management
Expert
Bid Process Management
Expert
Program and Project Management
Expert
Program and Project Management
Expert
ISP Design, Operations and Service Delivery
Expert
ISP Design, Operations and Service Delivery
Expert
Pre-Sales and Sales Support
Expert
Pre-Sales and Sales Support
Expert
Operations Management
Expert
Operations Management
Expert
Business Plans & Feasibilities Studies
Expert
Business Plans & Feasibilities Studies
Expert
Bid Management
Expert
Bid Management
Expert
Business Performance Reviews
Expert
Business Performance Reviews
Expert
Leadership
Expert
Leadership
Expert
People Management
Expert
People Management
Expert
Services Provisioning
Expert
Services Provisioning
Expert
Design & Architectures
Expert
Design & Architectures
Expert
Capex & Opex Study and Analysis
Expert
Capex & Opex Study and Analysis
Expert
Microsoft Office Suite, MS Project, MS Visio, Think-Cell
Expert
Microsoft Office Suite, MS Project, MS Visio, Think-Cell
Expert
4G / 5G
Expert
4G / 5G
Expert
Annual Operation Plan (AOP)
Expert
Annual Operation Plan (AOP)
Expert
LTE, Broadband, xDSL, GPON, Wireless
Expert
LTE, Broadband, xDSL, GPON, Wireless
Expert
Process & Procedures Documentation
Expert
Process & Procedures Documentation
Expert
BSS - Business Support System
Intermediate
BSS - Business Support System
Intermediate
Internet Data Security Data Centers
Expert
Internet Data Security Data Centers
Expert
Program and Project Managent
Expert
Program and Project Managent
Expert
Executive Management
Expert
Executive Management
Expert
Telecom Services
Expert
Telecom Services
Expert
Bid Process Management
Expert
Bid Process Management
Expert

Languages

English

Expert

Arabic

Intermediate

Urdu

Expert

Memberships

Project Management Institute

Certified Project Management Professional

September 2005

Training and Certifications

Certifications
Certified Technical Trainer CTT+ (Comptia)
CWNA - Certified Wireless Network Administrator
Certified Ethical Hacker (CEH)
CCDA (Cisco Certified Design Associate)
CCNA (Cisco Certified Nework Associate)
CCDP (Cisco Certified Design Professional)
CCNP (Cisco Certified Nework Professional)
Project Management Professional
Sep 2005

Hobbies and interests

Traveling
Driving