Amit Chavan

Responsible for initiating purchase and work orders to support demand plan.
Verify quantities, purchase order numbers, line numbers and other pertinent information on packing slips and receive in the system.
Assist with management and scheduling work performed Work assignments carried out to the highest quality level.
Continuously monitor stock levels at distributor warehouses in order to execute a meaningful replenishment plan - Liaise and act as the main point of contact with logistics divisions of the distributors on order fulfilment.
Stock level calculation to ensure correct forecasting, Preparation of all required regular sales reports, Preparation of Tenders, private market quotations and price analysis.
Communicating internally and externally to acquire product pricing, Develop relationships with internal and external organization and suppliers for delivery of key activities and campaigns.
Work closely with the Sales Team to ensure that communications develop and strengthen the sales products and services of Pharma Division, Medical Division, Mass market and Retail.
Oversee the handling of special items, such as medical equipment’s
Coordinates and interface between logistics function to ensure efficient, timely, and cost effective support to the customer

Designation: Logistics & Supply Chain Officer. Job Tenure: 16th Dec 2018 - 02nd July 2022 Job Role: -  Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.  Monitor the shipping of all materials and equipment. Review shipping paperwork to ensure its accuracy prior to shipment to avoid Customs delays.  Monitor Freight Forwarder/ Agency to ensure shipments are compliant with all safety and environmental rules and regulations.  Review Freight Forwarder's packing specifications to ensure all materials are Being properly protected for shipment.  Coordinate the shipping of all materials and equipment.  Coordinate transfer of materials and equipment from the Vendor to the Freight Forwarder.  Design implement and manage contracts in forwarding, transport and warehousing where necessary.  Participate in the annual contract renewal for Freight Forwarding and Shipping services.  Review logistics networks to improve service to internal customers and reduce logistics costs.  Ensure all logistics functions are performed in accordance with company policies.  Prioritize, communicate, and provide administrative support to ensure orders meet commitments.  Establish reports based on logistics movement, file and archive documents.  Receive and review all procurement requests for completeness and identification of services/commodities required and established requirements, determine priorities, develops work schedules.  Review, revise and/or concur with purchase orders, price quotations, and other procurement processes.  Ensure the accurate completion of all procurement requests to include the proper documentation of materials and cost expenditures.  Participate in ISO audits to resolve procurement issues and implement associated process improvements.  Collaborate with financial team members on contracts, invoicing, and other financial matters  Review purchasing agreements with vendors and maintain open lines of communications with those vendors.  Develop an active process for measuring supply inventory and determining purchasing needs based on quarterly and annual number.  Perform any other related duties as assigned, implementation, monitoring and evaluation of new initiatives and procedures related to logistics.  Evaluate vendors based on price, quality, availability, reliability & technical support.  Work with other departments and determine the organization's needs.

Designation: Senior Consultant Job Tenure: 10th December 2012 - 20th December 2013 Client Name: DELL Job Role: -  Providing customer support on all queries related to operation or maintenance of dell products.  Assisting customers by diagnosing problems and providing resolutions for technical & service issues.  Document the call purpose, issue & solution in the support solution database.  Directing the customers to appropriate resolution resources if the required support is outside the scope.  Ensure proper escalation procedures are followed. Followed up on calls logged with Third Party Vendors.  Responsible for customer satisfaction through effective handling of customer problems.

Designation: Senior Technical Support Associate Job Tenure: 27th October 2008 - 1st August 2012 Client Name: Vodafone Australia Technical Support Job Role: -  Providing customer support for queries related to handset, voice & data connection issues.  Conducting pre & post briefings for trainees & Assisting on floor agents with all queries  Managing of CSAT/DSAT analysis daily to focus on FCR & avoid repeated calls.  Conducted Audits by monitoring live calls and giving timely feedbacks to all agents to new teams. This was done to ensure 100 per cent quality is met.  Meet established targets and maintain compliance as per company policies.  Conducting Process training to new recruits to reduce error rates and familiarize them with new amendments and finally ensuring that they scale up to the expectations within a short span of time.