Senior Consultant
The Phillips Group, United Arab Emirates
مجموع سنوات الخبرة :21 years, 2 أشهر
Job Title: Senior Consultant (July 2019 onwards)
Job Profile: The role is directed towards helping clients find the best talent, build successful teams and generate value through excellence in executive search. Part of the role is to identify prospects and develop a unique product for a long-term working partnership and a win-win for both.
Achievements:
Successfully closed the following assignments in the first 5 months of joining:
1. Chief Executive Officer for an established NBFC, KSA
2. Chief Marketing Officer for a large Govt Entity, KSA
3. Head of Project Management Office for a large Govt Entity, KSA
4. Director of Project Management for a large Real Estate Investment firm, KSA
5. Director of Sales and Marketing for a large Real Estate Investment firm, KSA
6. Head of Sales, Makkah Region, for a large Real Estate Investment firm, KSA
Job Title: Manager Talent Acquisition (Oct 2012- Jan 2019)
Job Profile:
While at Damac Properties, I led the hiring for Architecture, Interiors, Development, MEP, Structural, Landscape, Project Management/Construction and FM functions. Here most of my time was invested in filling Mid-CXO level positions across the business, including technical and non-technical disciplines. Candidates were headhunted from Middle East, APAC, UK, US and Australia.
Achievements:
Closed over 150 positions (sum total monthly salary average @ 36K AED, approx. 10K USD p.m.)
Approx. 70% of these positions were closed in-house
Job Title: Senior Manager (Recruitment Head) (Apr 2012 - Sep 2012)
Job Profile:
Assigned to lead the recruitment operations for the firm. This included the development of strategy for the branch, business development, qualitative delivery, client retention, people management and team development. Industries included Construction, Manufacturing, PR and Advertising.
Job Title: Manager (Client Relationship and Delivery) (Sep 2007 - Mar 2012)
Job Profile:
Assigned to lead the recruitment operations for Media, Entertainment and Hospitality Division for North India. This included business development strategy, training and induction of new colleagues, writing job descriptions and advertisements, qualitative delivery, client and people management, revenue generation and collection. Other industries included Construction, Manufacturing, PR, FMCG, Retail etc.
Achievements:
Received numerous certificates, appreciation letters for exceeding performance, consistently over the years
Job Title: Senior Manager (Jan 2006 - Apr 2007)
Job Profile:
Operations Management
Training and Quality Management
Recruitment / Employee Engagement, Retention / Team Management and Development
Devising Incentive Programs
Client Management
Achievements:
Ranked as the number 1 agency (globally-operations) for six consecutive months
Ranked as the number 1 agency (globally-quality) for nine consecutive months
Job Title: Manager (Jan 2005 - Jan 2006)
Job Profile:
Developing Process Modules and Assignments for Process Improvement
Operations Management
Streamline Training Functions and Process Monitoring
Recruitment / Employee Engagement, Retention / Team Management and Development
Devising Incentive Programs Client Management
P & L Management
Achievements:
Received CERTIFICATE OF RECOGNITION for Outstanding Performance And Process Improvement in making the process a success
Received CERTIFICATE OF APPRECIATION as the Best Manager Process Improvement
Process got the `TEAM OF THE YEAR' award
Job Title: Assistant Manager (Jun 2001- Dec 2004)
Job Profile:
Leading the training function and managing operations for both Dell Financial Services and Conseco Finance Home Mortgage Division (US Debt Collection)
Facilitating team meetings and coordinating with various other departments such as Compliance, Quality and Training with relation to decentralization of best practices on the shop floor
Have been involved in all operational activities such as handling escalations, customer disputes, taking supervisor calls, floor walking, managing teams etc
Maintaining daily and monthly performance records for the agents across the floor
Managing the entire floor (200+ FTEs), to ensure floor discipline and productivity in the absence of Process Managers
Making manager call backs to handle customer complaints and other payment related issues
Daily account reviews and queue management
Organizing performance driven team competitions to enhance productivity and employee motivation
Maintaining High Quality Standards and Customer Satisfaction
Migrated and started the pilot batch for Indy Mac Bank (Rate Modification of loans for Customer Retention
Achievements:
Certification as a Process Trainer (COLLECTIONS- Mortgage), Arizona
Migrated and started the pilot batch for Indy Mac Bank (Rate Modification of loans for Customer Retention) from California
Received CERTIFICATE OF APPRECIATION from Collections Center Of Excellence for outstanding performance, team spirit & Determination to make Dell Financial Services a success story (Operations)
Received CERTIFICATE OF APPRECIATION from Collections Center Of Excellence for exceeding performance expectations & demonstrating exemplary capabilities in stabilizing the Process (Training)
Job Title: Crew Trainer (1999- 2001)
Job Profile:
Kitchen and Inventory Management
Training new crew members
Handling guest relations
Managing operations
Maintaining quality standards
Job Title: Team Leader (1998- 1999)
Job Profile:
Ran sales promotions and campaigns for clients within Delhi NCR region
Client Management
Train staff
Brief and manage operations
Maintaining MIS & ensure smooth promotional activity/events