Deputy General Manager
Reliance Jio Infocomm Limited
Total years of experience :20 years, 2 Months
Currently responsible for managing JIO Fiber and JIO TV+ in 15 districts in the Bhopal area, leading a team of 550+ direct sales and service personnel, as well as 100+ partner team members.
Successfully doubled business within eleven months, earning an exceptional performer rating (A*) for two consecutive years.
Oversaw end-to-end fiber operations, including network rollout, customer acquisition, service KPI management, and revenue management
Implemented channel partner models for business acquisitions. Played a key role in manpower hiring, training, and lifecycle management.
Managed relationships with key influencers and premium societies/townships.
Collaborated with department heads to establish goals and work plans.
Managed Telecom Solutions: Internet Leased Line, Mobile Voice and Data, MPLS, IPLC, Video and Audio Conferencing, IoT / Machine-to-Machine, Cloud and hosted Service, SD-WAN, Telecom Hardware, Security Solutions.
Developed and executed a comprehensive business strategy for the designated zone that aligns with the company's overall objectives. This includes setting revenue targets, market share goals, and defining Key Performance Indicators (KPIs).
Built and maintained strong relationships with key B2B customers in the designated zone. Understood their unique needs and requirements, and worked to ensure high levels of customer satisfaction and retention.
Led and mentored teams of B2B sales and 100+ account management professionals. Provided guidance, training, and support to ensure that
team members met their targets and performed at their best.
Spearheaded the recruitment of 100+ on-roll account managers through campus and direct hiring.
Established and nurtured strategic partnerships across states. Launched many new cities for business acquisitions.
Handled Telecom Products: PRI, ACS, Voice Blast, MPLS VPN, IPLC, Data Center, Internet Lease Line, Internet, Bandwidth, Dongle/HSD.
New enterprise and government account acquisition through the direct team (KAM) and partners.
Achieved a 50% revenue enhancement in farming accounts by maintaining relationships and forecasting future needs.
Measuring the depth of penetration into key accounts by assessing the number of products or services sold within each account.
Re-engaged customers from dormant accounts, increasing revenue.
Assessed the total value of opportunities in the sales pipeline for the Account Manager's accounts. A healthy pipeline indicates future revenue
potential.
Worked effectively with senior-level clients such as executives to build trusting and long-lasting relationships with key accounts.
Strategic & Government Accounts at Sai Info System: 100% sales and service infrastructure rollout across the state. Products include Video
Telephony, HD/IP Phone, Surveillance Product, IPBX.
Startup: Established and managed channels, direct team, service team, sales processes, and service processes across major cities of UP.
Was responsible for building relationships with bureaucrats, politicians, and strategic accounts in the states.
Formulated strategies to drive customer and revenue market share across residential, commercial, and SME segments and customer acquisition for Voice, DSL, and DSL commercial plans. Responsible for working with 10+ partners and 30+ TSMs.
Managed sales of broadband, leased lines, and dongles in Ahmedabad and Gandhinagar (FLP, DIA, Enterprise solution products) with a team of 70 Sales Executives (SE) and Sales Associates (SA)." This revised version corrects the spelling errors and enhances the overall clarity and readability of the text.
Efficiently led a team of 40, consisting of sales and marketing personnel. Managed sales and marketing operations and oversaw the end-to-end delivery of broadband service (DSL). Supervised the fiber network rollout by
LCOs within the city..
Full-time M.phil in Business and marketing for professionals in Evening class.
MBA in sales and Marketing