Product Manager
VAI Fintech
مجموع سنوات الخبرة :6 years, 7 أشهر
Industry: Ecosystem of crypto applications on CeFi and DeFi Protocols
Products I managed: Digital Payments, Payment Cards, Crypto banking (Lyopay Pro),
Crypto Exchange (lyotrade), Token (Lyo), Payment Gateway (lyomerchant), DEX, staking,
lending, Merchant solutions, Forex, Academy (Lyopedia)
Products co-managed: Non-custodial wallet (Lyowallet), Corporate custody, Travel booking (Lyotravel), Proprietary blockchain, Neobank (lyobanq), Bridge (Lyobridge)
Reporting to: Chairman & MD
Reporting to me: Crypto Analyst, QA, and departments head over tasks behind products
Journey:
o Started as Project Manager for DeFi application UNIGATE, with roles of a product owner
o The chairman, observing my detailed and systematic approach, and knowledge picked really fast without any training - brought me into the LYOPAY ecosystem of 20+ applications. Took over accounts of the departing COO, becoming a Dual Project Manager.
o Upgraded as a product manager of LYOPAY applications of critical nature - live and launching
Responsibilities:
o Direct activities, direct integrations, assign tasks, create procedures and inform best practices, knowledge and training source, and troubleshooting guidance for Software Developers, Marketing, Business, Finance and Compliance departments
o Create product roadmap, select and schedule feature development, fixes, releases
o Define development requirements, QA scenario mapping and quality checks on UI/UX.
o Take up feature introductions and developments on payment methods, reward systems, topup & gift cards, bank transfers, trading methods and more.
o Create whitepaper, product and feature information, gitbook maintenance
o Perform token listing, exchange listing, investor relations, vendor selection, vendor management.
o Involvement in new incorporations, drafting departmental KPIs and SOPs, due diligence steps
o Panel speaker in Gitex 2022 on fintech for merchants
o Quarterly announce product developments to 12000+ user communities on videoconference
o Subject matter expert for fintech especially in directing payment integration. Methods on growing userbase from 12, 000+ to 50, 000+
Industry: EIPP Technology for auto-reconciliations of Accounts Receivable & Accounts Payables for fortune companies - by integration with banks and ERPs
Reporting to: COO
Reporting to me: 20+ Operations and Support Executives
External Liaison: CFOs, Banks, Financial Controllers, Treasury, Finance Managers, Credit Control
Journey: Took over accounts of the VP Operations after his departure
Responsibilities:
o Complete ownership of projects' success with assigned accounts (all customers of client on our platform and maximum reconciliation processed through platform)
o Decision maker, Strategy maker, Creating SOP, and enforcing the SOP to own team, enforcing SOP to client's finance and client's sales team
o Champion India-wide user onboarding. Bringing clients from grieving stage to standard operating stage within a short time. Stabilize high volume accounts. Revive danger accounts.
o Training client's sales and finance teams
o Guiding client's sales and finance teams on their day-to-day problems and reconciliation
o Ensuring tech, customer support, sales and business analysts deliver to accounts for customer success
o Gathering intelligence of client's business and problem centers for cross-sell and upsell opportunities
Products: API APK SDK, White Label, and B2B Custom Softwares for NPCI services (AePS, BBPS, IMPS), Remittances, e-Governance (PAN Agent, PAN Creation, Aadhaar Verification, PAN Verification), Kiosk Banking (Banking Correspondent/Branchless Banking), Micro ATMs, ATM, POS terminal, Biometrics
Industry: Financial Inclusion, Last Mile, Merchant Acquiring, Payments, BFSI
Reporting To: Founder, and Director of Business
External Liaison: Deal closures with directors, Integration guidance to Web and Android Developers, Integration with banks and Government UTIITSL
Journey: Started as BDM specially recruited to bring premium partnerships and technical consultative selling. Then assigned as Project Head for driving transformations and restructuring. Also appointed as the head of Mahagram Foundation.
Further, decision making on
o enforcing industry dominance online
o new business channels.
o transitioning from human sales to online sales
o reviving lost business relations
o assisting sales teams as a product expert on closing deals
o product management
Responsibilities:
I. Business:
• Business Partnerships from South India and blue chips. Sourcing with end-to-end deal closures without director intervention
• Turning the industry top players, international ones and even competitors - as our customers
• Key Account Management of Elite and high-stake partners, plus technical post-sales support
• Training and motivating less-performing partners to generate higher transaction revenue
II. IT Project Management, New Product Development:
• Developed the concept of the custom enterprise software (B2B portal and app) that gives an upsell 550% and only 9% payable to our vendor. Decision maker on product policy.
• Guiding software developers of B2B vendor and customers over custom development, API integration, wallet policy and transactional flow while ensuring SOP and Compliance
• Shortlisting and negotiating the best technology service providers on our platforms.
• Assisting in technical recruitment
• Creating SOPs for project rollout, migration, quality control over UI UX, logical/transaction flows
• CRM Implementation, PCI DSS
III. Service Operations:
• Crisis Handling, Crisis Communications
• Drafted all agreements (Commercial, Channel Partners, Service level, NDA, Contracts etc.)
• Technical support and streamlining systems for Operations team, assisting them with the ability to work under pressure.
• Large Excel data handling, occasional MIS reconciliations
IV. Strategic Alliances, Diversification:
• Relaunch Mahagram Foundation with CSR, Sustainability Projects and new e-Governance model
• Proposals: Investment pitch deck, Solar, Assisted E-Commerce, Microfinancing (NBFC/MFI)
• Liaison with PR Agency for press conference and content syndication