Amit Singh Mehra

• Lead end-to-end housekeeping operations across 436 rooms, managing team of 85+ staff including
supervisors, room attendants, linen room personnel; oversee annual departmental budget
• Conduct quarterly LQA audits and comprehensive inspections ensuring 95%+ compliance with hygiene,
safety, and quality benchmarks across all guest areas
• Strategically plan manpower allocation, rostering, and training modules aligned with occupancy rates
and organizational brand standards
• Mentor and develop team members across all levels; identify high-potential staff for advancement and
succession planning
• Drive continuous operational improvements by reviewing and refining SOPs; implemented process
changes reducing laundry costs by 12-15% without quality compromise
• Collaborate with Rooms Division, Front Office, and Engineering departments to resolve operational
challenges and deliver seamless guest experiences

• Supported Executive Housekeeper in supervising all housekeeping, laundry, and linen operations across
436-room luxury 5-star property
• Prepared and managed comprehensive rosters and departmental schedules, optimizing staffing levels
against daily occupancy and business demands
• Conducted routine floor and public area inspections; ensured consistent adherence to brand standards,
hygiene protocols, and guest satisfaction targets
• Managed departmental cost controls, vendor coordination, procurement, and inventory management
systems
• Delivered structured ongoing training programs to improve team productivity, skill development, and
service delivery
• Deputized for Executive Housekeeper during absences; successfully managed full departmental
operations and decision-making

• Spearheaded complete pre-opening housekeeping operations from ground zero including SOP
development, linen specification and setup, equipment procurement, and vendor onboarding
• Implemented comprehensive snagging and de-snagging procedures ensuring smooth operational
readiness and compliance ahead of hotel launch
• Established infection control protocols, housekeeping safety standards, and hygiene procedures in line
with brand standards and health authority requirements
• Managed vendor selection, procurement negotiations, contract management, and built long-term vendor
relationships for housekeeping supplies and equipment

• Supervised daily operations across guest floors, public areas, and night shifts; ensured consistent
delivery of luxury service standards and guest satisfaction
• Achieved outstanding 97.2% score in LQA Cleanliness Audit (October 2019) — recognized as top-quartile
performance among Oberoi Hotels & Resorts properties
• Oversaw staff grooming and uniform standards; conducted regular room and public area inspections;
managed guest lost & found operations
• Managed laundry operations including daily coordination, quality checks, and month-end departmental
reporting and consumption analysis

• Maintained guest rooms and public areas to highest Oberoi brand standards in luxury wildlife resort
setting
• Received multiple guest commendations for exceptional service quality; earned positive mentions on
TripAdvisor and guest feedback platforms