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Amit Tawade, Training Manager

Amit Tawade

Training Manager ·Yum International, Pizza Hut -Oman, Khimji Int. L.L.C

Oman

Bachelor's degree, B.COM

Work experience

Total years of experience: 16 years, 10 months

Training Manager

June 2015 - Present

Yum International, Pizza Hut -Oman, Khimji Int. L.L.C

Muscat, Oman

June 2015 - Present

1. Oversees all aspects of planning and implementation of strategic training and development of 40 Plus outlets
2. Managed buddy trainers from 40 plus outlets to deliver highly effective training programmes to enhance performance.
3. Implement innovative training and organisational development plans . 4. Trained the trainers, Area managers
5. Involve in all pilot upcoming courses for evaluation.
6. Implemented ideas on how to improve performance and efficiency. 7. Supervised and delegated tasks to a team of \[4\] people who are reporting to the Training Manager.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

ACE (Assured Customer experience) Specialist & Field training Manager

June 2013 - July 2018

Pizza Hut Oman

Muscat, Oman

June 2013 - July 2018

1. Facilitated training for more than 70 management and 400 food handling employees on safe food handling, personnel hygiene, hand washing, critical control point, and corrective actions.
2. Implemented all SOP's, GMP, Risk analysis, for HACCP regulatory compliances and policies for Pizza Hut Commissary.
3. Assured customers experience audits (ACE) in40 plus pizza hut outlets. 4. HACCP implementation in the facility.
5. Successfully passed FSA and QSA audits with above 90 %
6. Collaborated with the ops. Team to train personnel and audit current recipe system management facilities.
7. Managed documentation for recipes, nutritional statements, customer specifications, ingredient labels, and packaging ingredient specs. 8. Checked and improved quality control processes, from the selection of raw materials to the finished products.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Restaurant Manager

August 2009 - June 2013

Pizza Hut-Oman.Khimji Ramdas Int.L.L.C.

Muscat, Oman

August 2009 - June 2013

• Work to develop unit specific annual Operating Plan.
• Analyze market place P&L, inventory & controllable to meet/achieve margin and sales growth targets.
• Increase Home service business and look for drive awareness to achive bold targets
• Coach and mentor subordinates. Drive customer focused culture.
• Develop and update market HR plans.
• Interacting with customer and take their feedback and check
Back on satisfaction.
• Handling Day To Day Transaction with Standards.
• Handling Customer Complaints.
• Checking Daily and Monthly Inventory and compiled the Report.
• Handling Staff Grievances.
• Check on daily ordering by projected sale.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Sathaye College--Mumbai University

July 1999

July 1999

Bachelor's degree, B.COM

India

Skills

Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
Service Minded
Expert
Service Minded
Expert
Customer Focus
Expert
Customer Focus
Expert
Food Safty
Expert
Food Safty
Expert
Customer service
Expert
Customer service
Expert
Staff Training
Expert
Staff Training
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
Service Minded
Expert
Service Minded
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

English
Expert
Hindi
Expert
Marathi
Expert
Arabic
Beginner

Training and Certifications

Certifications
Food safety Level 4
Leading a Multiple Restaurants
Certification done in Leading A Restaurant Course
Sep 2007 - Mar 2008
Show credentials
HACCP Intermediate
Feb 2007 - Feb 2013
Show credentials
HACCP Level 4