أمجد العايدي

• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance.
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
• Maintains overall security of the network, systems, and data.
• Ensures high availability of critical business systems.
• Owns and maintains strict controls on data/system backups and recoverability.
• Manage staff members in their daily activities as well as supporting business projects.
• Develop and manage relationships with vendors in support of staff augmentation and systems support.
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements.

Strategy & Planning
• Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
• Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
• Develop and implement data retention standards.
• Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity).
• Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
• Establish and implement 'best-practice' standards as well as departmental policies and procedures.
• Overall responsibility for leasing and strategic planning for system upgrades.
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.

• Install and configure Windows 2012/2008 Servers.
• Planning and administrating data migration for previous Server infrastructure.
• Backing up servers such as : Exchange server, SharePoint server, ...
• Training user on how to become power user and best practices.
• Setup, manage & administrate AD Domain Service.
• DNS Server, DHCP Server, File Service storage, Webserver (IIS), Windows Server Update Services (WSUS), Print Services, Group Policy Management & it’s Replicas and mange & controller the internet/internet movement.
o CISCO Firewall, Ms Forefront TMG 2010,
o Manage gateway traffics by implementing secure protection for virus less environment.
• Monitoring and troubleshooting windows server 2008 R2 applications platform.

• Applied Computer Systems Analysis in the Ministry of Education.
• Design and structure computing departments in the ministry centers
• Update the database of employees of the Ministry.
• Support personnel management departments, sections and other departments in the implementation and maintenance of written and computerized programs.
• The perpetuation of the Internet and Intranet networks.
• Provision of infrastructure in the centers of the ministry departments and directorates of Education and schools.

• A+, N+ Computer & Network Maintenance.
• Microsoft helpdesk support tech. - MCDST
• Microsoft Windows server and client operating system support.
• Microsoft Office Specialist 2007/2010 and Application Support.

• Installing & configuring servers2000/2003 platform hardware/software, implement DC, DNS, DHCP, Terminal server service & computers hardware.
• Installing & monitoring MacAfee total protection for secure business C/S antivirus solution to protect system from viruses, and perform files &data backup to prevent disaster.
• Maintain Day-to-Day support incidents.