Supervisor
Saudi British Bank SABB
Total years of experience :11 years, 7 Months
Card Operation Department - Chargeback Supervisor (Nov.2015-Aug2016)
• Dispute Management responsibilities.
• Handling all kind of cases by sending Retrieval Request, raising Chargeback and Second presentment charges, and ATM transactions.
• Handling fraudulent transactions
Credit Card Reconciliations Supervisor(Aug2016- Present)
- Issuer
• Processing Visa and MC interchange settlements
• Processing ChargeBack settlements to Visa and MasterCard accounts
• Reconciling Chargback (Visa and MasterCard) accounts weekly
• Reconciling Visa and MasterCard interchange accounts weekly/ Monthly basis
• Processing MCBS weekly basis
• Processing WHY monthly basis
• Processing Temporary Credits entries daily.
• Dispute mangement responsibilities
Handling Retrival Request, Fulfilments, Second presentment Chargeback, and ATM transactions.
1-Worked as an issuer chargeback analysts receiving and analysing cardholders disputes against local and international purchase and ATM transactions.
2-Review and analyze the fulfilments received to ensure they fufill the customers's queries within the specified timeframes for every case.
3-Send and review the fulfilments with the customers.
4- Make a final decisions in the disputing transactions and raising chargeback accordingly.
5- Handling ATM disputes and queries.
6- Working closly with the risk mangement department.
• Processing daily fananical entries for all the related activities including fees, Reversals, Dispute related entries, and fees collection.
* Handling Balance transfer.
* Processing the rejected transactions.
* Reversing the unutilized annual fee.
* Refund the balance as cheque.
* Processing the rejected payments.