Senior Pre-Sales Engineer
STS
Total years of experience :16 years, 1 Months
▪ Develop relationships with the clients by following up their requirements and needs.
▪ Attend meetings with the customers and discus customer current and suggested solutions.
▪ Write technical and financial proposals.
▪ Answers all RFP’s and tenders.
▪ Research and identify sales opportunity, generate leads that might benefit from company’s services.
▪ Keeping eye on market and customers buying trends.
▪ Working on different products that covers different services “Security, Connectivity, Wireless, Telephony and Datacentre solutions.
▪ Manage sales team and follow up with them all offered solutions.
▪ Prepare presentations to the customers and explain to the customers how it will meet the customer needs.
▪ Working with internal teams to insure service delivery to the customer as expected “Project managers, technical team, etc...”
▪ Managing strategic relationship with the vendors and keep following up with new products and services.
▪ Keep searching on new technologies and offered services that can be offered in Jordanian market.
▪ Provide sales team with technical assistant, product education and sales training.
▪ Collecting proposals from other divisions and integrating in one proposal based on the proposal ownership in case having different products in the proposal.
▪ Product owner for global data services (GMPLS, IPLC, VPN’s, etc...)
▪ Managing Umniah capacity to serve Umniah Internet customers.
▪ Working with global partners and evaluating establishing Umniah POP’s in different countries.
▪ Keep monitoring the market needs and Pricing for B-end links for global partners.
▪ Product owner for local data services” internet leased lines, MPLS connectivity services, etc.…”
▪ Managing the entire product life cycle for local and global connectivity services.
▪ Develop Sales team by conducting periodic sales trainings, support with building the pipeline.
▪ Monitoring KPI’s and targets.
▪ Working and coordinating with internal teams ”Sales, Engineering, IT, Product development, Quality and legal”
▪ Monitor the market requirements by conducting market researches and customer visits.
▪ Business development and identification of potential market segments.
▪ Monitor the customer satisfaction.
▪ Go to market roadmap to achieve annual financial targets.
▪ Manage products roadmaps in-line with latest technologies.
▪ Building business cases to justify the investments, challenging pricing team for charges updates.
▪ Monitor the customer base, Sales, revenues, churn, customer satisfaction and prepare reports to the management.
▪ Monitor the stock level of fiber, Microwave links, CPE’s, etc...
▪ Monitor the processes such as Presales cycle, implementation cycle and customer support cycle.
▪ Suggest new products and ideas, and present it to the higher management and stakeholders
▪ Pricing for individual cases and tenders.
▪ Assist the sales team to drive Orange Jordan revenue by reviewing the RFP, RFQ and prepare for a solution as requested from the customer, prepare the proposal and deliver it to the customer.
▪ Building technical proposals for daily quotations requests.
▪ Coordinate with legal department to prepare agreements for Orange Jordan customers.
▪ Meeting with Orange customers to collect their technical requirements for the new setup, Provide technical consultancy support for Orange Customers.
▪ Customer service migration planning, follow up to assure that the service is up, and running.
▪ Solution identification and design.
▪ Plan and design for FTTX customers such as Abdali developers, Saraya Aqaba, etc..
▪ Manage the implementation of the fiber network until the service is delivered to the customer.
▪ Plan and supervise the migration of the customers from their current places to Abdali area.
▪ Coordinate with different departments (Operations, Engineering, projects and transmission) to have clear solution.
▪ Solution budgeting, pricing and costing preparation and contact the vendor to show the design and check the required solution from the vendor.
▪ Project management.
▪ Writing technical proposals and presentations.
▪ Part of Abdali project (Real State) team from 11-2012 until 8-2013 and responsible for:
1- Designing infrastructure and services, and delivering services to residential and commercial customers.
2- Study with our sales team RFP, RFQ and RFI and understand the requirements.
3- Put the design, confirm it with other parties.
4- Calculate the cost to allow business team to make the business plan for the customer.
5- Write our part from the proposal.
6- Present our solution for the business team and the customer.
7- Implement the design and follow up.
▪ IP V6 project Implementation on JTG backbone network "E2E".
▪ Working on Alcatel SR7750, Juniper E320, E320, M320, M40e and Mx960.
▪ Working on Cisco 7200 and various Cisco Switches.
▪ Route reflector structure changes Project for Orange Network.
▪ Planning and designing Cisco network migration project.
▪ Working on various Routing and Network Protocols (ISIS, OSPF, BGP, MPLS, NTP, RPF and IPv6).
▪ International links activation and peering.
▪ National MPLS activation project and L3vpns.
▪ Part of new data centre project.
▪ Leader for ALU SR-7750 upgrade to newer release project.
▪ Leader of upgrading the national backbone to 10G capacity and upgrading ALU-SR’s hardware.
▪ Excellent with JUNOS, SROS and Cisco IOS.
▪ MTU study and change all network to standard values.
▪ Transfer Orange internet network to new and stable one.
▪ Redesign national and international backbone with much better design and change all Jordan ISP’s connection type with our network.
▪ Replacing some platforms with newer platforms to match demands.
▪ Mobile traffic transfer to ALU network.
▪ Interconnect with ISP’s and support them.
▪ Internet L.L’s and VPN’s activation and support and troubleshoot.
▪ For the standard services (AVPN, IPVPN, VPRN, VPLS, Hosting and ILL) propose and update KPIs definition.
▪ Work on Alcatel DSALMs commissioning, maintenance and troubleshooting.
▪ Good knowledge for VOIP.
▪ Delivering services to the customer premises and configuring modems at the customer side.
▪ Work on physical layer “copper”.
▪ Support customer with his devices.
Elecrical Engineering majoring in telecommunications