Support Officer
EMAN
Total years of experience :16 years, 0 Months
2018. I have achieved all the targets so for, which were given to me as a challenge.
» Minimize Zone-IV manual transactions to exceptional numbers.
» Always timely resolved EMAN operational issues regarding POS terminals.
» Providing POS training and it’s essentials to MCCIs/MMTs/LA/ALA/APOs.
» Established fruitful relations with AG (Vendor EMAN) so that to resolve POS related issues timely for smooth operation.
» Properly monitoring POS illegal movement and restricted to the respective area’s
AM approval if required, which minimize POS damaging and other operational issues regarding audit observations.
» Motivate and encourage Zone-IV APOs for smart working so that to maintain smooth operation.
» Help EMAN BOH Support team regarding EMAN shed data/report preparations.
Troubleshooting system network problems.
» Log all help desk interactions, track and route problems, requests, document resolutions and prepare activity reports.
» Register all complaints online in Engro Business Support System (EBSS) and assign to the concern where necessary, for the fast and proactive actions and problems resolutions.
» Remain available in office on Monday and Tuesday (Milk payment days) for smooth milk payment.
» Accompany Area Manager, Area Officer, Agri Services Officer and Quality Control Officer to be more productive for field staff and Area Office.
» Train and Educate Milk Collection In-charge(s) (MCCIs), Milk Mobile Tester(s)(MMTs) and Lab Supervisor (LS).
» Arrange refresher training sessions with MCCIs, MMTs and LS for smooth operation.
» Help Admin &Accounts Officer to maintain Engro Milk Automation Network (EMAN) supplies at Area Office.
» Affective monitoring of EMAN system to avoid any kind of misuse of the system.
Malaysia
And then I was promoted as Business Development Manager in same company from October 2010, where I performed my
MONITORING OF IT PROJECT (Strengthening Computer Science & I.T in Government High/Secondary Schools N.W.F.P(KPK))
This project was assigned by the Director General of Monitoring & Evaluation Directorate (Planning and Development Department N.W.F.P) when I was performing my duties and responsibilities as Internee-NIP in 2007-08. The aims of the project were to strengthening and develop Computer Science &I.T learning level in government high, and secondary schools (male and female). So there were 169 high and secondary schools from 24 districts of N.W.F.P
internship was successfully completed from Atomic Energy Commission Regional Exploration Office Peshawar
, I kept involve myself in attending Seminars, Workshops, and Lectures led by the world popular integrities (Scientists, Doctors, Businessmen etc) arranged by the management of University, especially for Management Students. These essentials encouraged me to become Executive Member of Social Welfare Society and participation in Student’s
, I kept involve myself in attending Seminars, Workshops, and Lectures led by the world popular integrities (Scientists, Doctors, Businessmen etc) arranged by the management of University, especially for Management Students. These essentials encouraged me to become Executive Member of Social Welfare Society and participation in Student’s