IT Director
DAMAS International Group
Total years of experience :27 years, 10 Months
Responsible for managing all corporate IT services across the GCC region, including dispersed
IT teams and annual budget.
• Alignment of IT initiatives with business strategy objectives, meet regularly with Senior
business units management to ensure Group IT requirements are addressed including
business planning, Risk assessment, KPIs and IT budget.
• Formation and implementation of group IT services strategy, restructuring the IT team to
deliver services more effectively to over 2200 staff.
• Measure and improve relationships with senior business stakeholders.
• Group IT Service Portfolio Management.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Manage financial aspects of IT, including purchasing, budgeting, and budget review.
• Communication management, develop success/operational metrics, KPIs, Highlight reports
to business management and stakeholders
• Track Service and Operational Level (SLA/OLA) performance for IT services against agreed
levels and manage remediation actions as necessary.
• Ensures IT resources, capabilities and capacity to meet both existing and new business
demand.
• Business continuity planning to ensure services can be recovered within the required
timelines.
• Management of the relationship and performance of key local IT service providers
• Manage the selection and deployment of new applications/technologies.
• Resource allocation/planning, Staff acquisition, Training plans aligned with future business
needs.
• Ensure projects delivered on time and within budget.
Projects:
• Managed and directed the transformation programme to improve group technology
platform in UAE and GCC countries, this includes:
1. MS Dynamics AX rollout for GCC countries,
2. Microsoft enterprise agreement including office 365 business plan and online SharePoint
to improve communication, collaboration, document management and knowledge
sharing.
3. Deployment of Power Bi and MS CRM 365 upgrade to improve analytics, business
insights and customer engagement
• Established a disaster recovery site for critical business application and developed a business
continuity plan.
• Initiated the annual IT risk assessment and company IT risk register, also conducted a
Comprehensive cyber security review
• Reviewed and developed group mobility moving away from blackberry technology to IOS
Technology.
Responsible for managing all corporate IT services across the East region, including dispersed
IT teams and annual budget.
• Alignment of IT initiatives with business strategy objectives, meet Quarterly with the
regional systems committee which has representatives from business units management to
ensure regional IT requirements are addressed including business planning, Risk assessment,
KPIs and IT budget.
• Formation and implementation of a regional IT services strategy, restructuring the IT team to
deliver services more effectively to over 3500 staff.
• Measure and improve relationships with senior business stakeholders.
• Analyse, manage and respond to specific and recurring feedback from senior business
stakeholders.
• Ensure actions/improvements are owned and delivered by IT Shared Services.
• Accountable for ensuring that significant project and operational issues are managed and
resolved to customer satisfaction.
• Point of escalation for Service and Change issues where line escalation /resolution has not
been delivered to customer satisfaction.
• Manage communications and relationships to proactively position IT Shared Service well
within the business.
• Regional IT Service Portfolio Management.
• Challenge and ensure alignment of new ideas and existing portfolio plans with business area
goals and strategic direction of IT Shared Services;
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Manage financial aspects of IT, including purchasing, budgeting, and budget review.
• Comply with the global governance model, ensuring local interests are adequately
represented
• Communication management, develop success/operational metrics, KPIs, Highlight reports
to business management and stakeholders
• Track Service and Operational Level (SLA/OLA) performance for IT services against agreed
levels and manage remediation actions as necessary.
• Ensures IT resources, capabilities and capacity to meet both existing and new business
demand.
• Business continuity planning to ensure services can be recovered within the required
timelines.
• Management of the relationship and performance of key local IT service providers
• Manage the selection of new applications/technologies.
• Manage program delivery of new applications/technologies.
• Resource allocation/planning, Staff acquisition, Training plans aligned with future business
needs.
• Ensure projects delivered on time and within budget.
4
Projects:
• Managed and directed the transformation programme to improve technology platform in
the east region, this includes Desktops, Communications, Knowledge/Document
management and IT infrastructure.
• Managed the rollout of Enterprise Content Management (ECM) solution for 3500 business
users in the MESA region. The solution manages and archives all projects related documents
and drawings, it also allows for project teams collaboration between the offices in different
countries.
• Managed the implementation and rollout of MS -Lync 2010 for all the offices in the East
region (25 offices) and successfully entered the operational phase
• Addressed Oil & Gas unit requirement for document management and approval workflows.
Helped with the automation of IDC (inter disciplinary check) and SDC (Single disciplinary
check) processes and progress tracking.
• Upgrade to windows 7 enterprise and Office 2010 for all offices in the region
• SharePoint 2010 pilot implementation and rollout planning.
• Hyper-v setup for the major offices in the region
• Consolidated IT hosted services running from a data centre in India with a disaster recovery
arrangement in place to UK site.
Enterprise Solutions
• Manage IT services and strategic planning, including business requirements, project
planning, organizing and negotiating the allocation of resources.
• Manage financial aspects of IT services, including purchasing, budgeting, and budget review.
• Formulate and deploy long-term strategic plans.
• Ensure IT services aligned with business objectives.
• Develop and implement policies, procedures, and best practices.
• Manage program delivery of new applications/technologies.
• Risk/Issue management, assessment and mitigation.
• Ensure projects delivered on time and within budget.
• Ensure the stable and efficient operation of all IT services provided to the organisation,
partners and clients.
• Tracks Service and Operational Level (SLA/OLA) performance for IT services against agreed
levels and manages remediation actions as necessary.
• Communication management, develop success/operational metrics, KPIs, Highlight reports
to business management and stakeholders.
• Ensures IT resources, capabilities and capacity to meet both existing and new business
demand.
• Continuous service improvement.
• Management of Channels, suppliers, Technology & Business Partners
Projects:
• Abu Dhabi Health Authority:
o Responsible for managing the delivery and support services for HAAD documents
management and Business Process Automation systems with Oracle ERP integration.
5
o Change requests management
o Highlight reports to senior management and SLA reporting
o Business engagement and definition of new requirement.
• Abu Dhabi Police:
o Managed the implementation of archiving and indexing solution (Live link) in addition to
SharePoint portal integration.
o Client relationship management
o Business engagement and definition of new requirement.
• General HQ for Armed Forces (GHQ):
o Managed the implementation of digital Assets management solution
o Enhancements to the existing document management system
o Change requests management
o Business engagement and definition of new requirement.
• GASCO -UAE:
o Managed the upgrade of existing document management system
o Implemented library services/Archives.
o Change requests management’
o Business engagement and definition of new requirement.
o Client relationship management
• Landenberg Engineering -UAE:
o Managed the rollout of document management system
o End user training and workshops
o Client relationship management.
International Turnkey Systems
Enterprise Solutions
• Manage IT services and strategic planning, including business requirements, project
planning, organizing and negotiating the allocation of resources.
• Manage financial aspects of IT services, including purchasing, budgeting, and budget review.
• Formulate and deploy long-term strategic plans.
• Ensure IT services aligned with business objectives.
• Develop and implement policies, procedures, and best practices.
• Manage program delivery of new applications/technologies.
• Risk/Issue management, assessment and mitigation.
• Ensure projects delivered on time and within budget.
• Ensure the stable and efficient operation of all IT services provided to the organisation,
partners and clients.
• Tracks Service and Operational Level (SLA/OLA) performance for IT services against agreed
levels and manages remediation actions as necessary.
• Communication management, develop success/operational metrics, KPIs, Highlight reports
to business management and stakeholders.
• Ensures IT resources, capabilities and capacity to meet both existing and new business
demand.
• Continuous service improvement.
• Management of Channels, suppliers, Technology &
Analysis/Development of Enterprise Software /Database Applications for the following
Clients: National Fund, Statistics Department - Government.
o Managed the implementation of a workflow solution to automate business operations
related to personal loans applications.
o Scanning and archiving of internal/external documents
o Design/planning project phases and development a high level project plan where targets
and milestones are clearly defined.
o Ensure projects delivered on time and within budget
• Umm Al Quain Municipality- UAE:
o Helped to Define Enterprise Document Management strategy and Roadmap.
o Engagement with business senior management securing their buy-in.
o Client relationship management
• ZADCO - UAE:
o Helped to Define Enterprise Document Management strategy and Roadmap.
o Engage with business senior management and secure their buy-in.
o Client relationship management
o Managed the implementation of a workflow solution to automate internal IT business
processes (e-forms).
o Scanning and archiving of internal/external documents
o Ensure projects delivered on time and within budget
o Managed the implementation of Arabic search engine and OCR functionality
o Scanning and archiving of internal/external documents
o Ensure projects delivered on time and within budget.
o Managed the implementation of a document management solution for all emirates.
o Scanning and archiving of internal/external documents (80 Million pages)
o Use of Bar codes and OCR technology for auto indexing.
o Integration with Oracle DB for image enabling.
o Design/plan project phases and develop a high level project plan where targets and
milestones are clearly defined.
o Ensure projects delivered on time and within budget.
7
• Abu Dhabi Islamic Bank -UAE:
o Managed the implementation of a document management solution for Accounts
department.
o Scanning and archiving of internal/external documents.
o Implemented E-forms solution
• Staff Development Division, ARAMCO - Saudi Arabia:
o Consolidation of document management systems
o Archiving solution for staff documents
o Implementation of workflow solution to support career development processes
EMC Documentum Content Manager
o Mobius
• Business Process Management & Team Collaboration:
o IBM FileNET Business Process Manager
8
o EMC Documentum Business Process Suite
o ILog Business Rules Management
o IBM FileNET Team Collaboration
o Open Text BPM / Workflow and Team Collaboration
o SAP BPM
• Email & Records Management:
o IBM FileNET P8 Records Manager
o IBM FileNET P8 Email Manager
o Open Text Record Manager
o Mobius I-manage & Records manager
• OCR Engines:
o SAKHR OCR & IDRISI Search
courses: ITIL V3 Foundation • ITIL Intermediate Service Operation –Lifecycle (SO) • Prince 2 Foundation & Practitioner