IT Client Excllence Supervisor
Emirates Steel Arkan
Total years of experience :15 years, 9 Months
Highlights:
• Efficiently improvised and upgraded the server room & IT room in the company.
• Separated the server room from IT room.
• Lead in-house developments.
• Added a sensor light in server room.
• Set up a new network Wi-Fi guest.
• Upgraded the operating system.
• Created network inside the Lab.
• Paperless environment in the factory.
• Supported a website for Anabeeb GRP, PVC, and BAGS
• Installed CCTV for Anabeeb GRP on Standard MCC.
• Manage installation of new PC for AVAYA system.
Responsibilities:
• Responsible for organizing, modifying, installing, and supporting the company’s computer systems.
• Install, configure, and support LAN/WAN/Wi-Fi.
• Diagnose and fix network/system faults.
• Upgrade the company’s telephone system (AVAYA System)
• Upgrade file server to HP ProLiant DL 380 Generation 5.
• Support hand punch machine for maintenance model Hand Punch 4000 (across all factories).
Key Projects:
• Zeyara Management System
• Zeyara Attendance System
• Anabeeb Café.
• Employee Certificate System (ECS)
• Anabeeb Website Improvement
• Archiving System
• Anabeeb Gallery
• Meeting room Management System (MRMS)
• Asset Inventory Management
Responsibilities:
• Responsible for maintaining computer equipment and providing.
• Provided technical expertise and direction to all provisioning, installation/configuration, operation, and
maintenance.
• Managed overall IT operations.
• Assisted System Administrator in installing DC & DNS.
• Evaluation of software and hardware products.
• Managed user and computer accounts.
• Performed a variety of moderately complex IT support duties to ensure smooth delivery of technology services.
Highlights:
• Successfully led and managed the installation of the CCTV and barrier gate arms.
• Upgraded all hardware such as printers and PC in the Alain factory.
Responsibilities:
• Provided support and technical assistance.
• Troubleshot reported problems regarding operating systems.
• Managed users.
• Installed and configured new systems and hardware.
• Managed backup system & security solutions.
• Collaborate with users to resolve queries.
Emirates Cement Factory, Al Ain, UAE
One of the most significant projects I was involved in during my studies that has been implemented in my field of work is an enhancement to the Zeyara Management System is a software application that is designed to track and manage visitors to a building or facility. It typically includes features such as visitor registration, check-in/check-out and visitor tracking. The system helps streamline the visitor check-in process, enhance security by monitoring and controlling visitor access, and provide a centralized database of visitor information for future reference.