Telecom Operations Specialist
Syriatel Mobile Telecom
Total years of experience :13 years, 9 Months
1. Handle requests and correspondences related to infrastructure (Transmission links, Fiber optics, etc, ) space reservation, electricity, solar system and access to telecom main facilities.
2. Establish and maintain professional relationship between Syriatel and related external entities.
Design new appropriate services, features, offers and apps and develop the current ones based on deep analysis of customer behavior and market to achieve the corporate objectives in terms of revenue and penetration.
Coordinate with Syriatel Departments and external parties regarding the incoming and outgoing telecom operations requests and correspondences and perform supporting tasks in Telecom Operations Sections.
1. To issue, re-issue and perform re-calculations of international and domestic airfares primarily for group travel.
2. Design travel packages and itineraries.
3. Design and sells honeymoon packages.
4. Sells the optional sightseeing tours and transfer for outbound travel .
5. Collect visa requirements and necessary travel documents from the clients.
6. Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.
7. Prepare travel proposals and contracts for the client.
8. Handle holidays packages operation for groups.
9. Handles Customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
10. Outgoing calls to agents and suppliers to manage the accounts receivable and payable.
11. Contact different suppliers (Hotels, sightseeing, airlines, local tour operato, etc.) to confirm and follow up on outgoing travel services.
1. Hotel reservations for groups and individuals coming to Syria.
2. Arranged all their airport - hotel transportations.
3. Supervised Airports and borders meet and assist facilities.