Front Office Supervisor
Dockside Hotel
Total years of experience :3 years, 0 Months
• Overseeing delivery of consistent quality customer experiences in the hotel.
• Control of all costs and stock to ensure hotel profitability.
• Responsible for high standards of health and safety, hygiene, customer service.
• Contributing to initiatives to develop business, improve staff skills, and guest satisfaction.
• Planning work schedules for individuals and team.
• Managing budgets and financial plans as well as controlling expenditure
• Developing, maintaining and updating the booking system, rates and availability.
• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theater tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.
Level 7 Postgraduate Diploma in Hospitality and Tourism Management