COMMUNITY MANAGER
77 MEDIA
Total years of experience :11 years, 3 Months
Day to day community management and engaging with users on different social
media platforms for several reputable clients:
Bupa Arabia, FlyAdeal, AL Nahdi, Samsung, Olite Cnola, Afya, Injaz, Johtn, Enaya
Medical
Managing Social Media platforms and best practices of Twitter, Facebook Instagram, Google+, Youtube, and LinkedIn.
• Social media content creation & scheduling.
• Preparing monthly, weekly, and daily social media analysis reports for each brand platforms.
• Social Listening using different tools such as: Sysomos and Hootsuite.
Social Media Account Handling, Facebook, twitter, google+, LinkedIn & Instagram • Content Management and writing if necessary
• Monthly, weekly & campaign reports development
• Manual Social Listening & engagement
• Fan growth techniques development
• Tracking online conversions related to clients fields
• Overseeing the designs, coordinating and briefing the design team and copywriting team • Improving the usability, design, content and conversion of clients social media profiles.
• Developing and managing digital marketing campaigns • Client servicing
• Review new technologies and keep the clients at the forefront of developments in digital marketing.
• Collecting and following up on Leads
• Maintaining client KPI for engagement
• Developing new engaging techniques
Daily Reports, Weekly And Monthly social listening report. Monitoring client account during weekend and vacations Tracking online conversions related to clients fields Collecting and following up on Leads
((Social Media Executive))
Social media management; keeping on top of the blog, Facebook, Twitter, Pinterest etc..
Creating and issuing basic contractors' contracts
Looking after the freelance roster
Keeping on top of general admin duties
Working closely on digital branding for the company's clients
(Graphic Design)
Prepares work to be accomplished by gathering information and materials.
Plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.
Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors.
Prepares final layout by marking and pasting up finished copy and art.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment.
Completes projects by coordinating with outside agencies, art services, printers, etc.
Day to day community management and engaging with users on different social media platforms -Using Z Desk .
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction.
