Osama Ayach

Recruitment Manager

• Plan, develop and innovate recruitment strategies
• Manage recruitment channels, and provided services contracts
• Manage recruitment team activities
• Manage job advertisements portal contracts
• Manage job fairs, and recruitment campaigns
• Perform needs analysis, and participate in manpower plans
• Prepare recruitment plan, and budget
• New employee orientation and induction programs
• Writing JD’s, updating old JD’s, and managing their advertisements
• Manage and Control recruitment budget, if applicable
• Report to management and coordinate with HR manager
• Maintain team performance
• Any more tasks from my direct manager

• Follow-up to the client's request and sure of the correct calculation to him and to make sure the drug is it eligible for purchase by the Bank and then print the contract to the customer and to ensure the authenticity of his signature and the rest of the stages to end a puppet of the client unloading and receiving his home
• Supervision of Mortgage sales team members in the government sector and the private.
• Any more tasks from my direct manager.

• Manage job advertisements portal contracts
• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists reception, business centre, cashier, concierge and bell captain during they are busy.
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Motivates and maintains good staff relations.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Oversee preparation of daily summary reports.
• Dealing with complaints, problem solving, disturbances.
• Any more tasks from my direct manager.

• Do the work of a news editor and set up meetings with registered customers.
• Do the marketing of the magazine and communicate with customers and meet them.
• Oversee the daily activities of customer services and coordination.
• Oversee the operations of dealing with complaints and suggestions of customers.
• Writing a daily report to show what has been achieved from work.
• The implementation of the management and administration.
• Helping to develop a customer service policy for an entire organization.
• Any more tasks from my direct manager.

• Dealing with customer dissatisfaction and complaints filed by a customer service representative or representative of the customer relationship.
• Identify problems and facilitate improved performance and increased effectiveness to continuous improvement of customer service activities.
• Explanation of the client for the services and products offered by the company.
• Running all kinds of incoming and outgoing communication and dealing with customer problems and solve them as much as possible.
• Coordination with customers visit scheduling sales and marketing representatives and their arrangement with the competent authority to do so.
• Any more tasks from my direct manager