IT Manager
Alfardan Group
مجموع سنوات الخبرة :17 years, 3 أشهر
IT Manager
-Project manager for implementing HPE HC 250 hyper converged infrastructure.
-Manage all IT operations and technical support for five subsidiaries.
-Member of the ERP implementation team.
Management Level Tasks
• Manage all IT Projects, resources, budgets, initiating, planning, executing, monitoring/controlling and closing to ensure that the goals and deliverables are fully met, IT Project management knowledge areas: integration, time, cost, scope, quality, risk, stakeholder, procurement, human resources and communication.
• Researches and analyses network architecture, and recommends policies/strategies for planning /designing organization network
• Support and applying best practice of IT governance to maximize business efficiency, adaptability and performance
• Developing and maintaining IT strategy, policies and procedures that are fully aligned with the foundation strategy and designed to meet current and future operational and customer service requirements
• Bring security awareness training and advices for all employees against security concerns including malware, ransomware, phishing, social engineering, etc.
• Design, Implement and manage all IT infrastructure/Server Rooms for RAF Main and Branch offices
• Planning and Writing an Annual Budget for IT Department
• Ensure timely and accurate delivery of technology products and services
• Manage multiple areas of technology in multiple branches around the world
• Oversee hiring processes for all IT staff, training, performance and appraisals
• Negotiate contracts with IT suppliers/vendors
Technical Level Tasks
• Perform Operational tasks such as monitoring System/Network Performance, Server Rooms, Software updates and Hardware upgrades, Disaster recovery site backup plan
• Design and Implement RAF Voice/Data Network VLANs/ Call center (IP Telephony) and RAF Controller based Wi-Fi Network for Main/Branch Offices
• Design, Implement and configure RAF Firewalls, VPN point-to-point tunnel connection between Main and Branch Offices inside & outside country
• Monitoring security measures Anti-Spam, URL & web filtering Engines to protect network from Social Engineering, Spoofing, Phishing, Clickjacking, Denial-of-service & Direct-access attacks, ransomware and malware attacks, privilege escalation and cyber-attacks
• Installation and configuration of Servers, Switches, UPS and Storage: DAS, NAS, and SAN (iSCSI and Fibre)
• Design and Implement surveillance system (IP Camera/ NVR) with (internal/external) access using mobile
• Design and Implement time attendance system using biometrics fingerprint recognition machine with real time synchronization between all over RAF Branches/Offices
• Consulting, designing, planning, implementing, managing and supporting Microsoft infrastructure projects and cases related to the following products: Windows Server, Hyper-V, Exchange, SQL, System Center Products, SCCM, SCOM, SCVMM, SCDPM, Private & Public Cloud, Azure, Failover clustering & High availability, NLB, Active Directory, Group Policy, DNS, DHCP, WSUS, Backup/Recovery and more
• Installing, configuring and managing Microsoft Dynamics CRM & Microsoft Dynamics AX ERP
• Design, install and Implement ManageEngine ServiceDesk Plus to manage All IT Support Tickets, Tasks and knowledge/Solutions database
• Monitor and Recognize any potential or security violation and identify areas of weakness to take the proper action
• Manage all RAF licenses renewal, upgrades and terminations including hosting accounts/domains and other online services
Temporary Outsourcing replacement of Technical Support Engineer
- Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
- Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
- Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
- Providing specialist skills in supporting and troubleshooting network problems and emergencies
- installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
- Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May also perform tasks such as help desk support and user training
- Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
- Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance
- Develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behavior,
functionality and integrity of systems
- Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
- Identifying variations and potential high risk areas in securing adherence to standards and procedures
Get trained in IT department network and security section to gain experience in Oil & gas industries
- Develops, implements and manages IT Solutions for Clients, which involves facilitating discussions with clients regarding current and anticipated services requirements and alternative approaches
- Reviews departmental requests for technology and makes recommendations, as appropriate, on alternative options
- Establishes written policies and procedures for information technology acquisition and utilization
- Oversees the daily operational activities of technology systems
- Establishes standards for information technology department
- Evaluates new technologies and makes recommendations to ensure compatibility, effectiveness and business potentials in the market
- Manages information technology customer support functions Plans and evaluates the work of professional, technical and other support staff, Performs related duties and responsibilities as required
- recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- developing, conducting and providing technical guidance and training in application software and operational procedures
- analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Built the document control system for carnegie mellon university project
Alagappa University, Karaikudi – Tamilnadu, India MSc. IT - Master of Science in Information Technology
Alagappa University, Karaikudi – Tamilnadu, India BCA - Bachelor of Computer Applications
MCSE
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