systems representative
IBM
مجموع سنوات الخبرة :17 years, 8 أشهر
Working for Etihad Airways Engineering
SUPPORT ENGINEER
•Troubleshooting and solving software & hardware problems including advanced airlines applications
•Installing and configuring end user operating systems
•Installing print servers and network printers
•Technical supervision of computer systems and workstations
•Help users to solve computer problems remotely
•Upgraded computer applications and hardware Instructing users on new or upgraded computer applications & hardware
•Managing, Supporting and controlling Servers
•Supporting all presentation tools (projectors, LCD’s, Sound systems)
•Solving network problems in case of connectivity and port activation.
•Optimum trouble shooting and problem solving abilities developed.
•Managing the email system and ensuring the appropriate level of anti-virus protection.
•Providing support of IT hardware, software and networks.
•Recovery data which could be deleted by user or system failure or windows corrupt.
IT SERVICE DELIVERY SUPERVISOR
•Supervise staff in accordance with company policies and procedures.
•Assist staff to resolve complex or out of policy operation problems. .
•Coach and provide career development advice to staff.
•Responsible for shift scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
•Trained new staff / Trainees about process’s / Issues and how to solve technical problems and dealing with users
•Accomplished in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks.
•Coordinating with other departments in any issues related to IT department.
•Managing projects (Hangar6, Ammroc Infrastructure, ADAT Infrastructure, Reducing Printers cost).
•Reducing cost of printing and prepare financial reports of printers.
•Planning for data processing and information systems planning studies,
•Evaluation and selection of new technologies.
•Develops and maintains IT Strategy and IT Strategic Plan in accordance with business Strategic Plan.
•Analyses and evaluates new IT products, technology and direction, assesses the possible effects of each and prepares recommendations for management concerning IT strategy, policy and standards.
•Recommends purchases of technology that will increase business efficiency, to facilitate corporate expansion.
•Manages the company's help desk operations
•Create IT policies that support the efforts of other departments within the company
•Create IT SLA
•Control and monitors the company's technology budget and directs purchasing of systems.
•Oversees the monitoring and maintenance of IT assets across the company
•Plans the life span of all the companies' technologies, including anticipated upgrades and replacements.
•Coordinates efforts with facilities management staff on the provision and maintenance of sites where technology is deployed
•Ensures technology and systems available around the clock, and establishes disaster recovery or contingency plans to assure business continuity
•Ensures that company assets are maintained responsibly.
•Manages the purchasing of all software and hardware and other IT supplies
EMPLOYEE OF THE MONTH - MARCH 2013
• Reduce photocopiers & printers charges over all ADAT by 10%.
•Deliver projects required by the business on time and to the highest standard.
•Coordinator with other departments in resolving all technical issues related to IT department.
•Improve cross utilization of resources.
•Provide technical advises that help to minimize the cost of purchasing
•Work on retrieving 1.2 Million Dhs from one of our customers during last year.
ADAT before
•Installing and configuring operating systems
•Installing printers & scanners
•Troubleshooting and solving software problems
•Technical supervision of computer systems
•Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware
•Upgraded computer applications and hardware Instructing users on new or upgraded computer applications and hardware
Trained in Abu Dhabi GHQ (AbuDhabi Police)- Traffic department (Traffic Engineering)
•Installing, configuring, assembling and repairing computers
•Installing, configuring and upgrading operating systems and software
University degree