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Ammar Esmaeel, travel agent

Ammar Esmaeel

travel agent ·trihex electro

United Arab Emirates

High school or equivalent, General

Work experience

Total years of experience: 11 years, 3 months

travel agent

April 2015 - Present

trihex electro

Abu Dhabi, United Arab Emirates

April 2015 - Present

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Company industry:
Construction & Building
Job role:
Hospitality and Tourism

Education

Ali Yousef

June 2007

June 2007

High school or equivalent, General

Syria

GPA (percentage): 71%

GPA (percentage): 71%

General secondary education certificate, scientific section.

Skills

Ticketing

Expert

Travel Planning

Expert

Amadeus

Expert

Customer Service

Expert

Travel Services

Expert

Calculate and quote appropriate air fares

Beginner

Provide excellent customer service and build customer loyalty

Beginner

Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

Beginner

Book and sell travel products using Global Distribution Systems (GDS) Amadeus

Beginner

Plan and reserve travel itineraries using standard industry coding

Beginner

Travel Consulting & Reservations

Beginner

Ticketing

Expert

Travel Planning

Expert

Amadeus

Expert

Customer Service

Expert

Travel Services

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
IATA Foundation Diploma
Jan 2016 - Jan 2018
ICDL
Sep 2009
IELTS
Apr 2014

Training
AutoCAD
Al Khawarizmi International College-Abu Dhabi
Aug 2014
Excel Expert
SBS
Apr 2009

Hobbies and interests

Tech nerd

I love technology and always up-to-date on the latest tech trends I had a computer since I was ten so i know my way around it

Travailing

I love travel and seeing new places and countries I love to be able to visit world heritage sites

Cinema Buff

I'm very experienced in cinema and film making I love this craft and consider it to be art