Ammar Khamis

●Translated complex and unclear feature requests into structured Gherkin scenarios,
improving communication and reducing development errors.
● Coordinated directly with the sales, support, and technical teams to collect business
requirements and translate them into actionable development tasks.
● Served as the main point of contact for developers, ensuring all questions about features,
workflows, or bugs received accurate clarification.
● Conducted comprehensive functional, regression, and UAT testing, documenting test
results and following up until final resolution.
● Created internal documentation, including feature guides, workflow maps, and testing
checklists, improving clarity for new employees.
● Assisted in streamlining internal communication using tools like Huly, improving team
coordination and task transparency.
● Helped analyze user feedback and support tickets to identify common issues and propose
improvements to the product roadmap.

Applied data analysis techniques using Python, SQL, Excel, and Power BI to extract
insights from real-world datasets
● Performed data cleaning, exploratory analysis, and visualization to support business
and operational decision-making
● Communicated findings through dashboards, reports, and presentations tailored to
technical and non-technical stakeholders

● Delivered tailored product recommendations by assessing sleep habits, comfort
preferences, and budget constraints.
● Guided customers through product comparisons, pricing options, warranty details, and
delivery processes to ensure informed purchases.
● Consistently exceeded sales targets through strategic upselling and cross-selling
techniques.
● Assisted with maintaining department organization by updating stock levels, tagging items,
and preparing displays.
● Collected informal customer feedback, identifying pain points and sharing insights with
supervisors to improve service efficiency.
● Helped train new team members on customer-communication methods and product
knowledge, supporting team onboarding

● Managed trainee registration workflows, including enrollment, scheduling, attendance
tracking, and general communication.
● Developed targeted outreach campaigns via phone, SMS, and social media to increase
enrollment for training programs.
● Created online content and visual promotional materials using Canva and PowerPoint,
improving social media visibility.
● Coordinated with instructors to confirm schedules, communicate changes, and ensure
trainees received necessary materials.
● Monitored social media engagement and prepared short weekly summaries on audience
responses and program interest.
● Assisted in gathering feedback from trainees and preparing simple reports to help the
center improve program delivery.