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ammara siddiuqe, Service Coordinator – Client Services

ammara siddiuqe

Service Coordinator – Client Services·Equans

United Arab Emirates

Master's degree, Business Analytics

Work experience

Total years of experience: 9 years, 2 months

Service Coordinator – Client Services

January 2025 - January 2026

Equans

United Kingdom •Hybrid

January 2025 - January 2026

Acted as first point of contact, handled 40-50 daily inbound customer calls and email inquiries.

Logged service requests in Maximo CAFM to support facilities services operations for HM Courts & Tribunals Service (HMCTS)

Liaised with contractors, issued purchase orders (POs), processed invoices, and monitored contractor performance to ensure timely service delivery.

Scheduled engineers and service teams based on customer requests and operational priorities

Maintained accurate service records, work orders, and customer records with high data accuracy and compliance

Managed urgent requests and escalations, ensuring prompt resolution and customer satisfaction

Communicated with clients to confirm appointments, provide updates, and follow up on service completion
Company industry:
Energy & Renewables
Job role:
Support Services

Event & Project Support Officer

September 2021 - December 2023

Red Carpet Event Specialist

Ajman, United Arab Emirates

September 2021 - December 2023

Acted as primary point of contact for clients, coordinating service requests, event requirements, and project timelines

Coordinated with vendors, suppliers, and internal teams to ensure smooth execution of events and operational readiness

Managed event documentation, contracts, and operational records to support project tracking and compliance

Prepared project reports, progress updates, and post-event summaries for internal review

Handled client inquiries and resolved issues promptly to ensure high levels of customer satisfaction
Company industry:
Events Management
Job role:
Hospitality and Tourism

Business Operations Supervisor / Operations Lead (Startup Venture)

November 2018 - November 2020

Bombay to Mumbai Restaurant LLC,

United Arab Emirates

November 2018 - November 2020

• Managed daily business operations, including task coordination, vendor management,
and service execution
• Supervised and coordinated a team of 15 staff, ensuring smooth operations and
adherence to process standards
• Coordinated with suppliers and vendors to ensure timely procurement and delivery of
goods and services
• Prepared operational and performance reports, monitoring KPIs to identify process
improvements
• Maintained records, documentation, and schedules to support business operations and
compliance

Administrator – Group CRM | Customer Service Support

May 2017 - June 2018

Emaar Properties PJSC,

Dubai, United Arab Emirates

May 2017 - June 2018

Managed customer service cases and feedback through Salesforce CRM, supporting complaint resolution and maintaining accurate customer records
Coordinated with cross-functional stakeholders (FM, CRM, Finance, Community Management, and Contact Center) to support service processes and resolve issues efficiently
Prepared weekly service performance reports to analyze customer feedback, monitor SLA compliance, and support performance evaluation
Provided administrative and operational support including contract documentation, LPO processing, invoice management, vendor coordination, and procurement activities
Maintained internal records and supported documentation processes to ensure data accuracy and compliance
Company industry:
Real Estate
Job role:
Construction and Building

Office Administrator

July 2014 - December 2016

Lugen Group FZ,

Dubai, United Arab Emirates

July 2014 - December 2016

• Responded to customer and vendor inquiries, ensuring timely resolution and clear
communication
• Maintained administrative records, contracts, and operational documentation
• Coordinated with logistics partners and vendors to facilitate order and shipment
processes
Company industry:
Automotive Dealership & Distributor
Job role:
Construction and Building

Education

Keele University

May 2025

May 2025

Master's degree, Business Analytics

United Kingdom

Fatima Jinnah Women University

September 2012

September 2012

Master's degree, MBA

Pakistan

Skills

Managing Budget
Expert
Managing Budget
Expert
Customer Support
Expert
Customer Support
Expert
Daily Operations
Expert
Daily Operations
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Project Management
Expert
Project Management
Expert
Negotiation
Expert
Negotiation
Expert
Inventory Management
Expert
Inventory Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Budgeting
Intermediate
Budgeting
Intermediate
Customer Support
Expert
Customer Support
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Python
Beginner
Python
Beginner
Logistics Planning
Intermediate
Logistics Planning
Intermediate
Analytics
Expert
Analytics
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
Canvas
Expert
Canvas
Expert
Team Player
Expert
Team Player
Expert
Operations Administration
Expert
Operations Administration
Expert
Organization
Expert
Organization
Expert
MySQL
Beginner
MySQL
Beginner
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
Maximo
Intermediate
Maximo
Intermediate
People Management
Intermediate
People Management
Intermediate
Report Writing
Intermediate
Report Writing
Intermediate
Case Management
Intermediate
Case Management
Intermediate
Coupa
Intermediate
Coupa
Intermediate
Oracle ERP
Intermediate
Oracle ERP
Intermediate
Procurement
Intermediate
Procurement
Intermediate
Time Management
Intermediate
Time Management
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CARE COORDINATION
Intermediate
CARE COORDINATION
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English

Expert

Urdu

Native Speaker

Hindi

Intermediate

Punjabi

Expert

Training and Certifications

Certifications
UAE Driving License
UAE Residence Visa