Bayt.com
Ammar Aboud, Sales Supervisor

Ammar Aboud

Sales Supervisor

First Finance Company

Location
Qatar - Doha
Education
Bachelor's degree, Information Technology
Experience
10 years, 11 Months

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Work Experience

Total years of experience :10 years, 11 Months

Sales Supervisor at First Finance Company
  • Qatar - Doha
  • My current job since December 2019

Sales department, Personal and vehicle finance

telecommunications project director at Caeean TSN
  • Türkiye - Mardin
  • July 2019 to December 2019

Contract - Planning & Project director.
Technology platforms for Internet project access from Turkey to the safe zone in northern Syria / Point-to-point Gigabit connections with TTC company.

Call center Team leader & Acting Supervisor at Ooredoo Qatar
  • Qatar - Doha
  • July 2017 to July 2019

Call Center & 222 Teamleader & Acting Supervisor ( Team management & General supervision)..


222 Project is an advanced team at Ooredoo call center:
1. Handle and solve difficult cases, troubleshooting and angry customers.
2. Achieve best KBI’s results.
3. Achieve goals of the call center (SL, AHT, VOC, SLA, OLA and customer satisfaction)

Team Leader, Customer Response Team at Ooredoo Qatar
  • Qatar - Doha
  • January 2016 to July 2017

Customer Response Team (Complaints Department)

Telemarketing team leader at Ooredoo
  • Qatar - Doha
  • July 2013 to January 2016

Outbound Telemarketing Teamleader

Education

Bachelor's degree, Information Technology
  • at Syrian University
  • January 2009

Information Technology

Specialties & Skills

Planning
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Innovation
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Management
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Marketing
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Operation
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Planning and analysis
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Innovation and development
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Management
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Team Leadership
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Customer Relationship Management (CRM)
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Consulting
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Team Management
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Project Management
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Time Management
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Project Planning
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Customer Experience
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Key Performance Indicators (KPI)
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Supervision
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Operations Management
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Product Marketing
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Marketing Strategy
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Business Development
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Digital Marketing
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Revenue analysis
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Sales & Marketing
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Interpersonal Skills
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Lean Startup
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Languages

Arabic
Expert
English
Expert
Turkish
Intermediate
Russian
Intermediate

Training and Certifications

Innovation Management (Certificate)
Date Attended:
September 2019
Diploma, Professional Career Skills (Certificate)
Date Attended:
October 2019
Contribution to the 4G LTE Program (Certificate)
Date Attended:
March 2014
Best seller (Telemarketing) (Certificate)
Date Attended:
October 2015
Marketing skills (Entlaaq 2) (Training)
Training Institute:
Bbusiness
Date Attended:
September 2014
Duration:
32 hours
IMP challenge & Innovation ideas (Business Development) (Certificate)
Date Attended:
February 2016
Personal Development and interpersonal skills (Erteqaa I & II) (Training)
Training Institute:
Bbusinesss
Date Attended:
April 2014
Duration:
112 hours
Lean Startup 2016 Program (Entrepreneurship) (Certificate)
Date Attended:
March 2016
Marketing skills (Entlaaq 1) (Training)
Training Institute:
Bbusiness
Date Attended:
May 2014
Duration:
800 hours
Mobile Service (Training)
Training Institute:
Ooredoo
Date Attended:
March 2014
Duration:
80 hours