Advisor - Strategic Planning & Management Consulting
Free Lance - Seeking a permanent senior position
مجموع سنوات الخبرة :34 years, 10 أشهر
Working in areas such as:
- Strategic planning and execution.
- Program and project management
- Performance management.
- Change Management.
- Institutional development.
- Organization development.
- Training planning and development.
Leading all change management of projects in UAE, Kuwait and Saudi.
Leading communications management activities in all projects.
• Supervise the planning of long and short-term programs and targets related to strategic plan and make sure that it is aligned with the Government vision and Abu Dhabi Policy Agenda,
• Supervise the dentition of future vision and strategic planning detailed plans.
• Supervise the development and implementation of the overall policies and procedures for strategic planning and performance management and make sure that it fulfills needs while adopting Abu Dhabi Government policies, directions, laws and regulations.
• Supervise the planning of different activities related to strategic planning and performance management, collaborate with the financial planning team, and deploy best practices, approaches and techniques.
• Make sure that sound researches and statistics on population and social studies are used as the base for strategic planning.
• Supervise and provide guidance and direction to the strategic planning and performance management team in relation to the development and update of the performance management system and other operations.
• Coordinate closely with the financial planning team and PR and Communications team as crucial components of the strategic planning and performance excellence process.
• Coordinate with other public and private entities and establish strategic partnerships in response to Abu Dhabi Government direction in its policy agenda document, which focuses on collaboration and partnerships.
• Plan and develop policies for risk management as part of the strategic initiatives’ planning and implementation.
• Provide support to branches in the planning and implementation process of the strategic initiatives.
• Represent strategic planning and performance management in committees, meetings, conferences, forums and other events, whether locally, regionally ot internationally.
• Support municipalities in their overall plans & detailed business plans.
• Develop standard guidelines for the development of strategic & business plans & issue to all municipalities.
• Facilitate & support activities such as goals and objective definition, target setting, KPI setting, identification of key initiatives … etc for strategic planning (SP) & performance mgmnt (PM) teams in municipalities.
• Coach SP & PM teams in problem-solving methods, work methods, & in consensus building & training in skills, methods & techniques necessary for carrying out SP & PM functions for municipalities.
• Work directly with municipalities to ensure their strategic & business plans are aligned with those of the Abu Dhabi (AD) Government.
• Review completed SPs for all municipalities, provide recommendations (if required) & endorse all plans.
• Provide recommendations on the need of revising municipal SPs to meet changing needs & requirements of municipalities.
• Support PM teams in identifying deadlines & timeframes for completion of PM evaluation cycles.
• Conduct progress reviews of municipal functions between the initial annual planning sessions & end of the rating period.
• Evaluate municipalities actual performance versus their forecasted plans & budgets.
• Monitor, evaluate & report performance of municipalities by generating periodic performance reports.
• Conduct periodic surveys to measure citizens’ satisfaction with municipal services.
• Evaluate & analyze survey results in order to identify areas of improvement within municipal services in the Emirate of AD.
• Ensure all survey findingd are properly documented & forwarded to all Executive Directors a& nd Division Managers within DMA.
• Supervise activities performed by DMA SP staff and ensure that they are efficiently, accurately & in a timely manner.
• Monitor the performance of three municipalities of AD Emirates (ADM, AAM, & WRM), & review all reports prepared by them.
The role incudes institutional development, quality mngmt & administrative devt support the Drainage & Irrigation Department (D&I) at Dubai Municipality (DM). Daily supervision & facilitation of quality related issues, communication planning & mngmt, in addition to:
• Support dept in developing annual work plans & programs for all activities, & follow-up proper implementation for such plans & make sure it is compliant with the strategic plan for the dept.
• Lead D&I Leadership Committee meetings; highlight key activities & actions which are related to strategic planning & work planning. Follow-up actions with members & recommend corrective actions which help the department in complying to Dubai Excellence Award Program (DEAP) in all areas and sub areas. Bring the corrective action into action by developing an action plan & define responsibilities & communication channels.
• Coordinate with Dept of Admin Devt & Quality in all aspects related to DEAP, KPIs definition & implementation, quality related programs & customer satisfaction studies.
• Lead the development of promotional & awareness material, including but nit limited to: brochures, pamphlets, & newsletters.
• Supervise updates of the dept's content on the DM website to make it informative, up-to-date & customer centric.
• Regularly review mission, vision and key objectives of D&I, &recommend any changes in the dept strategy document.
• Review functions of sections & units of the D&I & recommend necessary updates based on the devt plans, business expansion & new activities, in coordination with the Dept of Admin Devt & Quality.
• Follow-up & facilitate complaints system mngmt & mechanism followed to respond to complaints.
• Knowledge mngmt & planning for change mngmt related to D&I.
• Conduct awareness workshops for D&I employees at all levels .
• Recommend training needs for all levels of employees.
My role in the project as a management consulting Expert was to do the following:
• Conduct a study to analyze and document the "As-Is" Processes and Procedures for the Ministry of Planning of Tripoli, Libya. This included all departments, sections and units and resulted in a document which describes the "As-Is" Processes and Procedures as in the current organization structure, roles and responsibilities.
• Based on the new recommended organization structure, roles and responsibilities and authorities and chain of command, I conducted business process re-engineering for all previously documented processes and procedures, in addition to adding new processes and procedures based on new functions which were added to the new organization structure and the transformation plans for the Ministry of Planning.
WTC contract included a short-term consultancy related to establishing an academy for online education in Jordan. Main deliverables for this consultancy included defining and documenting the following:
• Charter for Jordan electronic Academy (JeA).
• JeA Organization Structure.
• Roles and Responsibilities for all JeA staff.
• JeA Procurement policies and procedures (P&P).
• JeA Financial and Accounting P&P.
• JeA Registration, examination and certification P&P.
• JeA Faculty and Students Code of Conduct.
• JeA Communications Strategy.
• JeA Executive Committee Terms of reference.
• JeA Human Resources P&P.
•Direct liaison between the MASAQ project and the Ministry of Justice (MOJ) and departments therein, Judicial Council (JC), and courts.
•Coordinate project technical assistance.
•Manage five (5) senior level MASAQ staff seconded to the MOJ. (Develop Terms of Reference and job description for each position, recruit staff, develop short and long term work plans and monitor on a daily/weekly basis their performance and results according to those plans, ensure that work products and outcomes are substantive and effective, transfer knowledge and skills related to change management and project management to staff and assist them in applying these techniques in their Ministry work, resolve management and personnel issues related to staff or their MOJ managers.
•Assist MASAQ provide technical assistance, including but no limited to activities directed to achieving the following goals: development, consensus building, strategic planning & implementation of e-Government capacity in the MoJ, JC, and courts; development, consensus building, strategic planning and implementation of Human Resources (HR) reforms; strategic planning and implementation of business process re-engineering (BPR) and change management initiatives.
•Perform analysis, formulate recommendations, design action plans to implement HR development plans in the MOJ, JC, and courts.
•Perform work flow and work processes analysis; draft re-engineering specifications; identify reengineering options; evaluate options; and implement.
•Design, organize and implement workshops and conferences as required.
•Assist with annual, quarterly, and monthly planning and reporting.
•Identify the need for, develop terms of reference for, and facilitate the work and reporting of international consultants and/or MASAQ subcontractors.
•Develop and maintain good working relationships with MOJ, JC, and court counterparts and committees; and other international donors working with the MOJ, JC, and courts.
My scope of work included managing change related to e-Government Program at three levels:
• National Level
• MoICT level
• e-Government Projects level
Specific duties and responsibilities:
• Ensure effective project management and initiative implementation though alignment of strategy, process, technology and people
• Ensure that Business Process Re-engineering (BPR) and Change Management is specified and carried out to PMO standards throughout the initiative lifecycle.
• Monitor and update PMO standards and norms for BPR and Change Management.
• Write, update and complete BPR and Change Management requirements for all e-Government Requests for Proposals (RFPs). Review vendors’ responses to ensure compliance with BPR and Change Management standards.
• Assist the PMO Head with future development of the organization of PMO, continuously evaluate the PMO organization (structure, people, process, culture, and technology) and considering development strategies and change drivers, create and implement a transition plan to align the affected elements of the organization.
• Monitoring and assuring optimum communication between PMO, project managers and other ministries/ departments.
• Coordinate with ICT Promotions personnel for e-Government communications.
• Proactively identify training needs for the PMO staff, and develop the PMO staff-training plan.
• Manage the National training programs such as the ICT Literacy, plan for other national training programs and plan towards diversifying training for Jordan Government Employees for the purpose of skill development and creating ICT culture among the Government entities.
Working with different local consulting offices in Amman. This includes provision of consulting services in or more of the following:
• Working in short-term projects, starting from RFP assessment, contract, and project management
• Training planning and management
• Communication planning and management
• Change management, including: human performance design and development, organization review and re-structuring, managing companies' mergers, privatization
• Readiness assessment and business performance measurement
• Defining polices procedures and organization structuring of projects, including, but not limited to: Recruitment Procedure, Procurement Procedure, Human Resources Manual, moreover, project work planning.
Projects in which I had contribution are related to: financial systems implementation, human resources, organizations re-structuring, and business development.
I worked with ECO Consult on a USAID funded project called FORWARD (FORecasting WAter Resources Disputes). My involvement included the part of the project that is related to implementing a Financial Accounting System (FAS) at Jordan Valley Authority (JVA). My responsibilities covered all the change management and the financial system implementation components of the project.
Specific duties and responsibilities:
My original mandate was to assist FORWARD Team in the design and implementation of the financial accounting system program, including, but not limited to, the following:
• Provide consultancy as a member of the Software and Hardware committee for the purpose of software and hardware selection. Software includes the financial system to be used at the Jordan Valley Authority (JVA), and Hardware includes the PCs, equipment and networks needed for the selected software.
• Specify change management tasks within the implementation plan
• Supervise and follow-up project documentation
• Facilitate all project activities, including: meetings, presentations, team moral, verbal and written communication, human performance development, and training
• Report progress and work done on regular basis
• Highlight all issues raised by JVA management and propose solutions
• Conduct readiness assessment for different areas of the project (people, system, and technical infrastructure), and assure successful integration between them
• Make sure that the project plan is timely and allocate resources to different tasks
• Recommend areas for improvement for the JVA and propose issues resolution techniques
• Work closely with project and program management in Amman and US
• Perform any other change management or implementation tasks upon need
My original mandate was to:
• Contribute in Oracle Financials implementation (General Ledger, and Accounts Payable)
• Develop the training plan and schedule (based on user responsibilities and job description)
• Organize the training facilities
• Conduct and Deliver Training
• Manage and supervise the development of the training material
In December 97/ January 98, I became part of the Change Management Team. My mandate of the Change Management Team includes:
• Plan and manage communication
• Manage and resolve issues
• Facilitate change acceptance and learning curves for all users
• Conduct organization gap analysis and recommend new organization structures
• Prepare for go-live, assess and confirm readiness
As a member of the Change Management Team, I was seconded to the Finance Department to assist in establishing a Training Unit to develop and upgrade the skills, capabilities and knowledge of the Finance Department employees. This is to be done by providing them with in-house capability, which can maintain continuous learning process. My mandate included the following:
• Assess current and future training needs for the Finance Department and other executive departments in Abu Dhabi
• Plan and deliver training for users and train the trainers
• Produce a periodic FMS communication newsletter
• Prepare communication documents and conduct presentations to the management and the executive departments of Abu Dhabi
• Assist in recruitment and selection of new personnel of the Training Unit, and IT
• Establish Help Desk Section within the IT division
During Phase III of the FMS Project, I had the following roles:
• Assess performance measures of the Finance Department, and develop related-statistical reports with recommendations for improvement
• Assess and conduct readiness for two executive departments’ go-live
• Form a readiness team from the Finance apartment and trained its members on assessing readiness for system go-live
I worked for the Finance Departments in JTC. In addition to my duties in planning and conducting training, I contributed in implementing the “ROSS” Financial System. The modules that were implemented were the General Ledger, Accounts Payable, and Purchase Order Processing. The main tasks I was involved in were as follows:
• Conduct training on using the ROSS financial system training for end users
• Implement the following modules of the ROSS financial system: General Ledger, Accounts Payable, and Purchase Order Processing
• Provide users with post-production support
• Develop training plan for all Finance Department employees
• Conduct management skill development training for JTC managers and section heads
• Contributed in defining the job profile of JTC Finance Departments’ employees
I was the training and computerization Division Head, and contributed in establishing ASU as the number one private university in Jordan. During five years, I had many achievements, and gained an excellent experience in so many fields.The following were the duties that I was involved in throughout the five years in ASU:
• Conduct on-job training for the university employees
• Establish and manage the Informatics Center
• Implement the library application (MINISIS)
• Contribute in computer tenders special committee (Software and Hardware)
• Supervise programming, data entry, and Desk Top Publishing activities
• Software support for university employees
I worked as an instructor, programmer, and consultant at Kuwait University, Research Administration in Kuwait. My main duties were the following:
• Conduct computer courses on IBM personal computers
• Programming
• Prepare training material for computer courses
• Publishing duties, such as notes, advertisements, brochures, ... etc., using IBM packages, and Macintosh (Desktop Publishing).
This certification is provided to professional management consultants who demonstrate thorough experience and practice in management consulting for more than 10 years. It is done through an international institue for management consultants.
Major study: Computer Science and Mathematical Statistics. Minor study: Insurance
