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Amor Arenda, Guest Experience Leader

Amor Arenda

Guest Experience Leader·McDonalds U.A.E

United Arab Emirates

Bachelor's degree, Financial Management

Work experience

Total years of experience: 7 years, 7 months

Guest Experience Leader

August 2016 - June 2019

McDonalds U.A.E

Dubai, United Arab Emirates

August 2016 - June 2019

• Welcoming guest, assist guest upon they enter in the restaurant;
• Satisfyingly handle guest to ensure satisfaction and repeat business
• Sell up and promoting the product and services to generate and increase the sales;
• Answering calls from guest querries about the product/services;
• Provide monthly restaurant sales report;
• Processing guest reservation/booking of the party and inputting into the system;
• Processing of the bill of the guest after the event;
• Perform in the cash register if needed;
• Ensuring the highest standard of customer service are achieved at all times;
• Maintain pleasant atmosphere at the lobby area

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Office Assistant

May 2015 - May 2016

Supervalue Incorporated

Philippines

May 2015 - May 2016

• Sought approval to new items from the owner of SM Supermarket;
• Monitored and evaluated sales and provided manual for ordering of stocks;
• Provided monthly sales report and sales justification;
• Proper coordination with the suppliers’ merchandiser, stocks and delivery.
• Negotiated with the vendors/suppliers for budget of every upcoming local promotion involving their products worth more or less Php 1.6 million;
• Visited stores all over Luzon and checking if they comply with all the policy requirements and its proper implementation;
• Processed of all necessary raw data and documents.

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Sales Associate

July 2012 - May 2013

Paramount Human Resources Cooperative

Philippines

July 2012 - May 2013

• Greet customer, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standard;
• Assist customer in their purchase decision by helping them select relevant and appropriate product;
• Arrange and replenish in a continues basis the merchandise;
• Ensure the merchandise are in good condition;
• Kept friendly environment and provided good customer service
• Achieve monthly target sales.

Company industry:
Sales Outsourcing
Job role:
Sales

Cashier Sales Associate

May 2010 - June 2012

Be Connected Management Services

Philippines

May 2010 - June 2012

Company industry:
Sales Outsourcing
Job role:
Sales

Cashier

November 2009 - April 2010

Citysuper Incorporated

Philippines

November 2009 - April 2010

• Updated specifications for a better price of goods;
• Performed tasks but not limited to counting money paid, sorting, and wrapping of coins;
• Managed as well as answered any customer queries.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Dalubhasaan ng Lunsod ng San Pablo

March 2015

March 2015

Bachelor's degree, Financial Management

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

College diploma

Dalubhasaan ng Lunsod ng San Pablo

March 2009

March 2009

Higher diploma, Arts and Information Technology

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

• Certificate of Completion in Programming. • Certificate of Completion in Hardware Servicing.

Skills

Computer Skills

Expert

Communication Skills

Expert

Sales skills

Expert

Building Customer Relations

Expert

Customer Service Oriented

Expert

Customer relationship development skills

Expert

Teamplayer

Expert

Microsoft office proficiency

Expert

Suggestive selling skills

Expert

Hostessing an event. Eg. Birthday party

Expert

Languages

English

Expert